Customer Ratings & Reviews

The agents set up my television and they set up a sound bar that I had had before and they connected remotes for not only the TV I bought but for an older TV as well as checked my Orbi mesh system Wi-Fi to make sure it was working correctly with the extenders they went out of their way to help me and they followed the Covid safety protocols they were very knowledgeable and assisted me when I needed a cable and I did not have one they were very very nice as well and extremely helpful. And I worked in customer service for most of my life so I feel that I’m qualified to read these people and I feel that they were absolutely the best part of your geek squad

Excellent assistance from the first call to replace the previous equipment, very fast process.

Would buy again. Treated nicely and fair replacement value.

Agents were very professional, able to assist promoltmy!

Getting the extra protection is worth it. I recommend it to everyone.

Love it. The best coverage out there. Would add again.

Like a condom for electronics! Protection you need and deserve!

Can't really provide an opinion yet, as we have yet to use the warranty. Obviously, the product has to break in order to evaluate the extended warranty service. But hopefully the warranted product will never have to be serviced under the warranty period.

Geek Squad has always done a good job repairing our electronic devices.

In today's complex electronic world, I wanted the protection and a hassle-free way to deal with the problems we experience from time to time. I haven't had to use it yet, but it brings me comfort to know I can get help when I need it.

Protect your investments worth the peace of mind much love !

This protection is very important to me because if a tv is damaged Best buy can replace it, for me it's a good idea

The Geek Squad Protection Plan is great! I had a different 65" tv thar had a problem with the screen. After just under a year, the screen went completely grey. I had the Geek Squad come and check the tv out. First they changed the PC board but that did not help. Next I got to exchange it for a new 65" tv. The process was fairly easy. The person that I spoke with on the phone to help me with the exchange was so nice and very helpful. She let me know my choices of tv's and put through my order. The new tv arrived in just a few days. I purchased a new 5 year plan also.

Best Buy's Geek Squad Service is a solid choice for technical support and solutions to your tech needs. With a competent team, a variety of personalized services, and exceptional customer care, Geek Squad stands out as a trusted and valuable option for those seeking qualified technical assistance. If you're looking for reliable and efficient tech solutions, don't hesitate to turn to Best Buy's Geek Squad.

I love the Geek Squad because they have always been so professional and bend over backwards to satisfy their customers. They have always treated me well. Today 09/20/2021 I went in to get a TV repaired that was almost brand new and they made the transaction so easy and aloud me to exchange it for a brand new one. This is why I have never ever purchased somewhere else even if the product I want is cheaper. I have literally spent thousands of dollars over the years at Best Buy and I always walk away knowing if anything goes wrong they will fix it. Always purchase the extra Geek Squad warranty it is well worth it and you will have no problems if your item stops working.

I've never made a large purchase at Best Buy w/o the Best Buy Standard Geek Squad Protection service. A Best Buy Geek Squad Agent recently determined my Sony XBR-70X-850B had a bad panel / display after two years. I was provided a phone number to call for a replacement. Although I wasn't given "full credit" or what I paid for the TV two years ago, it was close to what I paid two year ago. I asked about upgrading to the Sony XBR-75X940D, and to my surprise, I was able to apply the "credit" towards a brand / model that was a "step-up" from what I had. Within 10 days, I had my new TV (Sony XBR-75X940D) delivered by two Best Buy Geek Squad agents and set up in my home. I won't ever go without the 5-year Standard Geek Squad Protection plan.

As I said in previous reviews, I am lucky enough to have not needed to use this coverage yet, but I am happy to have it there should I need to utilize it in the future. Geek squad is very knowledgeable and competent in knowing how to fix the problem. Should you need to use them for any issues that arise, I highly recommend getting the extra coverage whether you're purchasing a product for yourself or under your Best Buy business account. I have geek squad coverage for my home products and business.

For any expensive device that you purchase, it is worth the cost of extended protection when something goes wrong because without that added protection it can cost you as much as you paid for the device and more to get it repaired. For me, it was a 55-inch television. I am sorry, but I can't afford to pay that kind of money just to repair whatever has gone wrong, and if they can't repair the problem, they will replace the television, but only if you have the Best Buy extended warranty.

Haven't needed to use geek squad at this time. Maybe in the future

Definitely needed this for my tv, hung it on the wrong mount and it started glitching.