Customer Ratings & Reviews

What can I say, the Geek Squad protection plan is well worth the investment!

Have not had to use this yet but am sure glad to have this peace of mind.

So I bought the warranty for my 40 inch TCL on October of 2023. I called in cause I had a ghost image and I couldn't get any thing for local channels to work on this Tv and I tried 4 of them. So I called in and they said I had to bring it in or they could charge me to send repair out for service. I had a warranty that said you would never be charged?? So I just had shoulder surgery in May. It didn't go well and now in 2 weeks I am about to have my second surgery on my shoulder. I am older in my 60S. I brought the Tv in and the gentle said I wasn't supposed to bring it in. I would have to take it home and they would charge me. I have a warranty. I told my problem. Then he said he would check if they could replace it for me. Then he came back and said he would have to send it out for repair and it would be more than 2 weeks. I am having surgery and really need to have my Tv. I have always made Best Buy my first stop with TVs. I am going to replace my Tv in living room soon. But I am disappointed that not if I get my Tv I won't be able to install on wall with one arm. Just very disappointed with the overall process. I was hoping for a better outcome.

When I went to get my phone fixed via geek squad, it was quick and easy !

Always a solid choice if you have kids. A definite recommendation,

It’s nice to know that my TV will be covered if something happens.

Happy with EXCELLENT service. Will definitely recommend this.

Worth every cent I paid into it. It takes care of things we can't control

Bought this for my husband sounds good not too bulky and easy to use

Always ready to assist and answer your questions. Very knowledgeable.

Amazing Tv & picture! Highly recommend! Great price to

Best customer service in Best Buy I recommend to buy the extended warranty

Best protection plan money can buy expensive buy worth it

Haven't needed to use it yet but better to be on the safe side.

This the mainvreason i purchase from best buy. Unequaled.

I hope I don't need to use this but if I do I'm glad I have it.

Hope I never have to use it but for 5 years it’s a peace of mind

Well im glad to know that this services is included.

Best deal out there for peas of mind and hassle free claims reporting.

For 5 years warranty with Geeksquad is a great value for your money