Customer Ratings & Reviews

The guys that came out did a great job and we’re super friendly

I purchased this Protection Plan for my 8K TV. I think it is worth it because BestBuy gives me the opportunity to deal with them directly instead of mailing stuff or 3rd parties. Specially, I have the piece of mind that if my TV needs to be replaced I will receive a new one instead of a refurbished one (It has happened before). In that case I rather buy a new one than getting something that has different defects of the one that I turned in (Specially with phones, it has happened more than once).

I mean its honestly worth the extra $60 i think it was. It covers alot the manufacturer warranty wouldn't.

Needed to protect my purchase! I haven’t needed to use the service but glad to have it!

Got my replacement but your protection goes away if you make a claim. 5 year is kind of misleading.

The warranty saved me o this purchase and helped offset the cost of an upgrade later. 5 year warranty was money well spent.

I had to use Gerk squads protection. They made it very easy to replace the AC.

I always get the geek squad protection plan I like to be aware covered

Online chat with Mois was great. Quick and services scheduled quickly.

Great tv for the price great job guys keep up your great job

It is always good to get this on more expensive items, look a TV, but not sure it is as essential for under $100 items.

I buy the geek squad warranty when it makes the most sense, usually when I spend a significant amount of money, and the manufacturer warranty is only one year.

Geek squad protection plans are worth the extra money. several years ago I had purchased a 46" Samsung 3d/smart/hdtv. after less than 18 months, It had a huge dim bar across the screen. it was irreparable and Best Buy had to give me, at minimum, what I purchased. they no longer had 46" 3D/smart/HDTV's, so they had to give me a 55". The plan saved me from having to buy a new tv and I also got a size upgrade. can't beat that!

They friendly and were very good about trying to help, but had to send off the tv anyway. Getting the appointment with them wasn't an easy task though

my tv was 40 days old and the hdmi ports burned out , made a call and got a repair person out the next week

The agents mounted my TV and installed all my speakers and hooked up my subwoofer, Satellite DVD, and all my extras in every room, they also went an extra step and were able to have the cords come out near the electric plugs so the wires were not hanging everywhere. Very professional job and they were very nice during the process.

Geek Squad provided great service with my replacement tv but it would not accept my 55" tv at the store. We went through the whole process of replacing my tv when someone from Geek Squad said I would have to take my tv home and have a Geek Squad member evaluate the tv at my house. I actually completed the tv replacement over the phone with no visit needed and received my replacement tv within days.

Purchasing Geek Squad is the best investment that I have ever made. Well worth the money. Geek Squad replaced a TV and dishwasher that went bad.

They offer protection on almost every product and get things done!

This has helped to get answers to all of my queries and give peace of mind that my TV is protected for the next 5 years (a typical life for a product like that). Bets part of this is that if my TV breaks / has any issues then Best Buy Geek Squad Total Tech Support will fix it and if they can't then either they will replace the TV at no extra cost or if the current TV model is no more available then I get the price of my TV back to buy another TV.