Customer Ratings & Reviews

Keeps our products protected as an extended warranty plus we get great discounts on future products. Beats the price of individual warranties

Just gotta love geek squad there are amazing and customer service is great as well

I am loyal to Samsung TVs never had an issue until this tv made a pop noise and went out. The motherboard was out of stock since this size is no longer sold and BB Geek Squad replaced it. I like the Geek Squad but had to wait 2 weeks for an appointment and another week for an ordered part that was cancelled just to replace the unit. I will not be purchasing the warranty on the new unit due to this, as I have additional insurance for all electronics in my home. Do better Geek Squad!

Peace of mind for my purchase. Having the reassurance that your purchase has protection

It is nice to know my son's tv is protected. Never know what may happen

Every person I have encounter with the Geek Squad has been extremely polite , knowledgable

Great value to have for a item of electronics for your house

The Geek squad protection had to be activated for my Samsung 55" inch TV after 3 years. Plus side: I was able to get the value for the TV to trade in for another TV. Minus: once you have to 'activate' your Geek squad for the trade in you lose it. I think it could be argued that if the Geek Squad concurs that your TV can't be fixed and needs to be replaced after 3 years, why shouldn't I still have two years of Geek Squad Protection left? So I guess it's not so much 'protection' as 'insurance,' but def. better than having to buy a new TV flat out.

So let me share my agony. Purchased my 23 yr old Daughter a 65” TV for Christmas. It was really for my 1yr Granddaughter…SHHHH! Well I mounted it on the wall, of course, and within a month or two they moved into another apartment without the roommates. Before place was remodeled for them they spent 3 weeks at her In-Laws. Well I moved them both times and when TV was turned on again after two moves, though seemingly perfect, the screen had apparently been pressed to hard at a single point and did not work. Not worth fixing. Bought her a 70” this time WITH THE WARRANTY!! Don’t make the same mistake I did :]

I purchased this protection, but judging from my previous purchases at Best Buy, I probably won't have a need to use it. All of my previous purchases from Best Buy, even from decades ago, no problems were encountered. Thank you.

The geek squad agents treat me with respect and patience, which is important because I’m not text savvy

Great customer service! I always appreciate them and the work they do.

I love all my products worked very good my sound bar both tvs work just excellent

Come on fellow loyal Best Buy customers make a new purchase today and make sure you purchase a protection plan

Love the geek squad service! Installed it myself but if I had any questions they were a phone call away!

Worth the purchase. Has been excellent since day 1

The best by gueek squad is the best in the city of Framingham I recommend every to fix all kinds of electronic at the desk of geek Squad . 100%

Haven't had to use it yet, but have never had an issue with warranty plans from Best Buy!

Haven't need this so far but I get it just incase my games have issues.

They are so helpful. They can fix anything. Love the geeksquad.