Customer Ratings & Reviews

I am so glad I add the warranty, to know my tv is covered gives me an added bonus to my new purchase.

I had a TV that went out and I needed to get it replaced. I called geek squad and they came out and replaced my TV for me so I do recommend getting a protection plan.

We had to have our 60" television set replaced twice within the first few weeks, as the vocal was totally out of sync with the picture. BestBuy made this an effortless process.

Hope I never have to call them..called them and answered my question quickly..

Every time I have to call the Geek Squad on a warranty issue I have a hassle. When my Sony TV died after only two years, I was told I would only be given current market value of $1080 for my $1700 TV. Also, that I would not get delivery and installation and as usual I was told I am out of the service area (even though that doesn’t seem to matter when they are selling you the TV and warranty). Lucky for me the store manager agreed that this was ridiculous and got me a replacement TV of equal value and had it delivered and installed. It’s too bad I can’t devide my review into two parts. 1 Star for the terrible Geek Squad phone customer service and five stars for the store manager!

I usually don't buy service warranty, however I chose to for this 65 inch TV. Mainly it offers in house service so no need to box up and send out. Knock on wood no need to use it so far. I like to call it Insurance.

The geek squad protection warranty is awesome and it would be worth to purchase it

I highly recommend this product if you purchase anything of value. This is where Best Buy is second to none there was no hassle and I had the geek squad out within 2 days to fix my issue with connectivity.

Good price for two years of protection. I’ve had Geek Squad anti virus and the help with that was excellent.

Get a warranty! With the way electronics are now a day, its worth getting the warranty.

My last TV had issues and thank goodness I had the protection plan. My TV had to be replaced. It was done quickly and the people were professional and well trained.

Purchase the 5-year warranty because it was priced well. Geek squad is awesome but I hope I don't have to use them lol.

They are always there to help. Answer all my questions so I understand what I am doing. So I dont break things!

Fantastic job everything was level and mounted correctly

for tv it was kind of brutal . The tv was broke the guy had to come out and change the main board in the tv before giving us a new tv. So this took almost 2 months. We did not have a tv for almost 2 months Every time they came they had to replace the same thing ... The tv was 500 dollars instead of replacing it they spent 3000 on 3 boards that did not work, whatever they had to pay the guys to come out and work every time for 2 hours, This was honestly ridiculous. Nothing made sense. luckily we finally got the replacement after the 3rd time and thats the only reason we get 1 more star.

Great service from agents who delivered and set up TV

With this additional purchase added on to my TV, I can get protection kind of like an insurance just in case the TV has a short and its wiring or inexplicably doesn't work anymore before my two years time is up with it.

Making sure I secure my purchases great always been a plus at Best buy and they stand by their warranty

Insurance or additional Protection is always a good thing to have, makes for Carefree Viewing of Sports, Movies & Drama

Why WOULDN'T you buy this when you've already spent money for an expensive television? Even though it's mounted on the wall, one never knows what might happen. For us, it's worth every penny to have piece of mind.