Customer Ratings & Reviews

GS always great. They are always great. I have had them come out for a few different appliances, my dryer more than once.

I don't buy Geek Squad protection, but I guess if you did then it would be ok

The geek squad warranty is is great. But I am ok with never using it.

Easy and quick response time. Very efficient. Great and understanding customer service. Will fix or suggest a replacement if it can’t be fixed.

Easy and quick response time. Very efficient. Great and understanding customer service. Will fix or suggest a replacement if it can’t be fixed.

Hope I never need it but incredible levels of reassurance and confidence if something goes sideways!

The agent clearly explained the different kind of protection best buy has to have a good understand of the choice I needed

Glad to have. Hopefully won’t need it. I like that they come get the tv to repair.

10/10 always get geeksquad! Love the protection and ease of mind not to mention every geek squad woman / man I've worked with had incredible customer service and tried to always handle any issue I had!

Great tv good picture really pleased will definitely be back great place to buy from

Cant beat the warrenty. Anything happens and the Electonics are covered. Life happens when u lease expect it. Moght ss well be prepared

The agents helped me exchange my broken Wireless earphones for new ones. Everything was taken care of right on the spot! Got my earphones in the mail 4 days after exchanging them! Great service like always. Thank you Geek Squad!

A little expensive for a service that may not even be used, but better than having to replace the TV on my own for if it's defective.

Geek squad protection is great. I like how easy they make it if you have use the protection. It is no nonsense and would recommend the plans for your purchases. Especially game controllers and headphones :)

Geek squad protection is great. I like how easy they make it if you have use the protection. It is no nonsense and would recommend the plans for your purchases. Especially game controllers and headphones :)

Have always shopped at Bestbuy because of geek squad.Great service and staff .Haventbdisappointed us yet at least not at University Bestbuy in Florida.I’m confident all others won’t disappoint either. Hopefully new yearly service is just as well as monthly per item service.

Excellent. Performs exactly how the salesman said it would. Love this tv withe service and helpfulness that got me to pick this one.

We've always gotten the protection plan and more often than not we've used it within the 5 year time line. Great service, love the Geek Squad!

Always comes in handy to have the extra protection. Had to use it once and the process was great for a free replacement.

I don’t often by service or insurance but once in a while with specific products and needs, it’s a good idea and can be worth the money.