Customer Ratings & Reviews

Geek Squad protection is FOUL...!!!! I was told that the protection plan would start after the manufacturers warranty ended. Samsung gives a Minimum of 1 year manufacturer warranty. So I purchase the 2 year Geek Squad protection for approximately $250.00. in July 31, 2020. Samsungs warranty ended July 31, 2021....therefor, by what I was told by the Best Buy sale person, my Geek Squad protection should start July 31, 2021 and end July 31, 2023. When I called best buy to claim my protection...because the TV has a defect with pixels going dead....lots of pixels, so the best buy rep told me the plan expired ...GET THIS....BECAUSE THE GEEK SQUAD PROTECTION STARTED THE SAME TIME SAMSUNGS WARRANTY STARTS. WHAT SINCE DOES THAT MAKE TO HAVE A PLAN GOING WHILE IT'S STILL UNDER WARRANTY. AS I WAS TOLD WHEN PURCHASING THE TV THAT IT WOULD START AFTER THE MANUFACTURERS WARRANTY ENDS. BEST BUY THAT'S NOT RIGHT..... AND THEY KNOW IT'S NOT RIGHT...and gave me the option to PAY $130 more dollars to have a diagnostic test of the TV.

It worth it for the piece of mind. Luckily I haven’t had to use the warranty yet, but it’s a must-buy for expensive items.

I hope to not need it for my TV but they have been very helpful in the past.

Excellent service the few times I've made a phone call to them.

I worked for geek squad for 6 years. Believe me when I say a 5 year on an OLED is worth it. I’ve seen cases where no warranty was bought, and it’s sad. For any OLED tv it’s a must as only Best Buy offers this! Other line Square trade will not cover burn in, and will give you a hard time about everything to deny a claim. As a former Geeksquad employee we always put the client first and gave excellent service. Just note: for TVs this doesn’t cover personally neglect like breaking it. So keep it away from pets and children if worried. Otherwise all surges, burn ins, components are covered via replacement. Or give card to put towards a new purchase. On LCD with VA, IPS panel can’t say really as the biggest worry is a backlight out, and most CC will double your MFW if needed.

Hoping getting this this time it will truly work if something happens

Bought in the store with the TV.... clerk very helpful in explaining the great value this plan really is

This has saved me a lot of money over the years. I have had this for several years.

Excellent service I will bring all my electronics or anything I need fixing to The Geek Squad

Fast help and great customer service. Helped me to get a replacement fast and easy.

Its your standard protection plan. Nothing more nothing less.

I love my fire tv i get all my channels plus my subscription channels are also on there.

Haven’t had to use yet but really nice knowing they are there for ya

Reasonable price for a long warranty. It's only $10 more to go from the 2-year warranty to a 5-year warranty.

Always amazing to have geek squad there & have my back when something needs a repair

It's always good to purchase a warranty since electronics aren't built to last as long as they used to be.

I definetly recommend these services. They are always great to have

Good purchase and value for a 2yr warrant is good.

Great support from the Geek Squad 10/10 recommend warranties.

Do yourself a favor and do not skimp when it comes to protecting your investment. Geek squad will replace or repair anything that goes wrong and coverage is quite comprehensive. And will provide a significant discount on anything that isn't covered. Not to mention excellent support for any questions or issues you might run into. The customer service is excellent and very helpful. When I couldn't properly get my LG oled (bought from BestBuy) to connect with my Xbox series x and soundbar (both purchased elsewhere) one call to geek squad and the rep walked me through the the entire setup a lot more thoroughly (4k 120fps atmos) than any website or video I could find, no questions asked! If you're spending your hard earned money on something you really ought to consider this added layer of security and protection to give you peace of mind.