Customer Ratings & Reviews

Purchased this plan for myself and luckily I never needed it. However, I assisted my mother in purchasing a 65 inch 4K Samsung set the same year. She had some problems with the set several times. She called the Geek Squad at her local store and they quickly dispatched team members out to get her set sorted out. The last year of her plan, she had issues with the screen. Once again they came out but determined the set would need to be replaced. I assisted her with selection of a new set. She was more than pleased with their help and the new Sony replacement set. She received a brand new set better than the original one and even had enough credits remaining to get another 5 year plan of Geek Squad service. All of this without having to spend another penny! Geek Squad service plans are fantastic!

Love it. The best coverage out there. Would add again.

Agents were very professional, able to assist promoltmy!

I almost NEVER buy the geeksquad protection, but I bought an expensive television and I made the choice to purchase the plan. Glad that I did! About 2 years after my purchase a red line randomly appreared smack down the middle of the screen. I knew it was out of warranty and at the time I had almost forgot that I purchase the plan until I checked my email. I contacted the geek squad who ultimately determined that it could not be fixed. They replaced the whole tv for no additional cost! I received a brand new television AND an updated model. I was so satisfied that I purchased the protection plan again, a two year this time, but either one is worth the money!

Would buy again. Treated nicely and fair replacement value.

I usually get the geek squad protection whenever I buy anything. I made a mistake one time and didn’t get it and lo and behold. I needed it and I will never purchase anything with a big dollar value without the geek squad protection ever again.

The television protection plan for the Geek Squad is nice for the price that we purchased it for. If anything happens to the television we are able to get quick results because we purchased the plan for any issues that may occur. With an item that size I think it a great idea to purchase a protection plan.

Love it won’t have to pay double again if anything happens

Any time I have issues with any of my devices to do a warranty on them they always have it taken care of in a timely manor. Will continue to utilize this option with my future purchases

Called and needed help with a connection issue. Quick and very helpful

Excellent service and quality of each product was well worth the cost.

Don’t know about this have never had to use it says a lot

Protect your investments worth the peace of mind much love !

They're excellent in everything you bring to them.

Like a condom for electronics! Protection you need and deserve!

Very easy to use website and product variety was excellent. Prices were extremely competitive and offered price points that fit into my budget. Overall great experience.

Good investment for 5 years. Didn’t spend a lot on the TV but worth it

I always take it an extended warranty because I have found out that it pays off in the end and besides, I want to make sure I'm protected. Best Buy's warranty is a very good warranty, that's why I have no problem in paying for it, even if I don't use it, I do have a piece of mind during those 5 years since the manufacturer warranties are usually only 1 year. Just being able to take it to Best Buy, rather then sending it off, makes it even better.

You absolutely cannot beat a Best Buy protection plan for televisions! Especially for OLED TV's due to burn-in being covered unlike most protection plans elsewhere. I have personal experiences in which I have had 2 different LG OLED TV's that have been replaced, like for like (with one being upgraded from CX to G3!) due to accumulated dead pixels clusters. Techs came out, diagnosed and TV replaced (even wall mounted again for no charge!) in less than 2 weeks with me of course purchasing new protection plans for both! Best protection plan in the business!

The team we got were amazing. Professional, knowledgeable, patient. They never rushed us and spent time showing us the options and shortcuts. This team has been together and worked for Best Buy for a long time. Definitely recommend this service and will use again when we need to purchase any tvs