Customer Ratings & Reviews

If you are purchasing a high end tv or high end Home theater setup, get this. I am not a believer in protection plans for almost all products , but i have purchased this for Both of my LG tvs and i am so glad i did,. Had issues with burn in on my first LG and Geek Squad was extremely helpful and lived up to the warranty. EXCELLENT< THANK YOU BEST BUY!!!!!

Just got my new tv. Was using an older 1 given to me and it went out. I made sure to buy the protection plan so if something happened I knew I'd be covered for any help I'd needed!!

Geek Squad's protection service for my TV has been a game-changer. Their professional setup, knowledgeable customer support, and comprehensive coverage have exceeded my expectations. I now have peace of mind knowing my investment is protected. Highly recommended!

Haven't used the warranty yet but have used Geek Squad before. They are professional and take time to explain features of new TV's

I am a very happy customer with Best Buy. Geek Squad these guys are great in putting my TV together and informing me on how to use it A GREAT BUNCH OF GUYS

Weird thing to ask for a review on, but okay. We basically got this as insurance because we were getting a tv delivered and the contactless delivery nulls the usual delivery-related insurance. So covid19 safety won out and we got this to be safe. Didn't need it for the delivery (that went well), and I suppose we have it in case we need it going forward. Hopefully we don't. You know how it goes.

Really makes me feel better knowing I have geek squad service on my item. I don’t have to worry about calling the television manufacturer if something goes wrong. And I trust Best Buy Geek Squad to make things more simple than the tv warranty would.

Always nice to have the option for help if something goes wrong! Haven’t needed it yet (fingers crossed) but best to always cover yourself just in case with these big purchases!

Always good to get 5 year warranty. I had a Plasma TV 15 years ago that went up on me with 2 weeks remaining on a five year warranty and Best Buy offered me a comparable replacement TV or value applied to an upgrade. I upgraded and enjoyed the hugely applied discount and TV.

Had some a problem arise with a product. Geek squad took care of it immediately over the phone. Unfortunately had to replace it but they did it fast and without any problems at all!! They exceeded my expectations!

My last tv screen went black and I thought I was doomed. Here goes another $1000 on a tv. When it wasn’t even that old! But I have to thank my past self for buying geek squad. They were able to order parts and have them shipped. We were serviced during the pandemic and they took all the precautions! Ultimately my TV wasn’t salvageable so I was given a credit toward my next purchase! High recommend to everyone.

not a huge fan of insurance but my salesperson made is such an easy decision to purchase

I always get the geek squad protection plan. It was a breeze submitting a claim 2 WEEKS before it expired. Geek squad attempted to repair my tv and when they couldn’t I was given store credit to purchase a new ones no questions asked.

Good expalanation for necessity of protection plan.

This is one of the best services around, they do an awesome job on fixing the items that needed fixed.

You should always buy the geek squad service when purchasing a device over the 150 dollar range.

Bought a tv and returned it. The geek squad service fees were also returned. No hassle whatsoever.

I have not had to use this yet (just bought the TV), but I have heard nothing but good things about this service. And at only $49.00 for 5 years I thought it was a real bargain.

Peace of mind to know we are perfected way past the manufactured warranty as well as the store warranty. Our tv went out after 4 yrs and knowing we’re covered more than the expected life of the product is peace of mind

Hopefully I don’t have to use it but just in case I have it.