Customer Ratings & Reviews

Always a must hands down. Never bought a single tv witjout this and its saved me nore times than i can count

If you determine that you want to take care of a device for a certain amount of time, and you decide the price is right for that item, then nothing beats Geek Squad coverage. If they can’t troubleshoot your problem, they will send a technician to repair it. If they can’t repair it or determine it not to be cost effective to do so, they replace your item within the time period for your coverage. I don’t get it on everything, but for something I know I’m going to be trying to use for 5+ years, it really doesn’t make sense to forego this coverage long term.

Had an LG LED TV die on me. Brought it into Bestbuy, had to make an appointment to speak with a Geek Squad member. Next appointment was available the following weekend. I went in the next Saturday, TV was sent out within a day or so. I kept getting emails telling me what was going on. After 5 days or so they told me nothing could be done to repair the TV, it would cost too much. And I was getting a replacement. Went back to Bestbuy and they gave me a gift card for the full amount. If I didn't buy this protection plan, I would be out of $600. Needless to say I used the gift card to buy a new TV and I bought the extended warranty.

The Geek squad team is very thorough and patient when explaining and deciphering whatever problem you may have. In my case, it was my old tv. They got a team to come take a look at my problem in less then a week (during COVID-19) and were very sanitary and took necessary precautions while in my home. They wasted no time and corrected the problem very quickly. They were in and out in 10 minutes (I mean it) Bravo, y’all are bomb. Get an insurance plan guys, because it didn’t cost me a thing (or a deductible) and they’re smart and fast. Do it.

We bought a Roku 65” TV plus the 5 yr Geek Squad coverage. We have used Geek Squad in the past on our computer and they fixed it plus retrieved my photos. I highly recommend Geek Squad

Hope I do not need to use this. But bought an open box TV and this gives me peace of mind.

Great price for the tv shows very good and the girl in store was very helpful

I highly recommend getting a protection plan for any expensive item. Especially items that have in-home protection because they are to large to take to the store. My 60" Samsung Smart TV broke 3 yrs after purchase which meant the manufactures warranty would've expired. Fortunately I had a 5 yr Geek Squad plan. They came to my home assessed the problem and because they didn't have the parts to repair my Samsung they gave me a voucher to purchase a newer model as a replacement. I paid $220 for the protection plan on the 60" it was worth every penny! Otherwise I would have nothing. So I gladly paid $189 for the 5 yr protection plan on the replacement TV

Always get this for my bigger items. Works as needed

The service on the Geek Squad plan is prompt; exceptionally easy to use, and friendly.

Hope to not need to use it, but peace of mind knowing I have protection in the event I do. I have used GS protection in the past and it was well worth the small up front cost.

Even though I did not buy the service for installation, I have used their Geek Squad protection and troubleshooting before. Most recently, my Samsung Tv which still has the protection on it had some issues. I have never had any issues with Tvs purchased here before, but after several years, the Tv had purple areas on the viewing plane. I took it to Best Buy and it wasn't worth fixing so they gave me credit to purchase another TV. I chose the LG nano series 49" Tv, which we all love. The Geek Squad service is a real good service. They know their stuff...

Must have on any tv! Over the years I’ve made it a must to include geek quad on all my tv purchases. They are prompt, capable and stand by their products.

The young lady who helped me was great very service will be going back again I was very impressed with her knowledge of the products I was looking at extremely helpful and courteous

This is my first time purchasing GeekSquad Protection. I spoke to friends and family about their experience and found it compelling enough for myself on my new display. In the past, I purchased a 65" 4k TV that had vertical banding issues, I went through the manufacturer for repair and it was a headache to go back and forth and wished I forked the dollars for protection via Best Buy. I also will say that the 5 year protection and price brackets are pretty competitive in terms of value. This is about protecting the consumer and I fully appreciate Best Buy and Geek Squad being very transparent about that in this program.

I always purchase a Geek Squad Protection plan on large purchases. I feel better with the Geek plan than the item's manufacturing warranty. When using the warranty through the manufacturer, many problems evolve: ie time for replacement/repairs, shipping the item to the manufacturer, communication, etc. I had to use my Geek Squad protection plan on two large purchases and I was highly satisfied with the results!

Good warranty..after buying a TCL ROKU tv which we did not purchase a warranty on and having the sound go out and having a black picture after 2 years of use..we definitely bought a 5 year warranty with this Pioneer Tv..hopefully we’ll never have to use it but if we do we have it!

Warranty for Insignia Smart tv, purshace for economic and low price

I purchased this plan for my new television because I would never know when it might need service..being on a limited income, I'm watching what I spend and everything counts..while I have never used the service yet it is satisfying to have peace of mind in case something happens.

It’s a great deal for protection in case anything happens to your devise during the first 5 years.