Customer Ratings & Reviews

TV was broken when I received it. As a result, I went to return the TV. I was given store credit but the $80 protection plan was withheld by Geek Squad. If you buy a TV

3 different person to get an appointment and the last one will return my call in one hour. After 24 hours still waiting for the call. No support in spanish.

Tried 3 times to get tech support. Talked to some foreign person each time could not understand, could not talk to someone in USA. Was told a manager from Wilmington< NC store would call me. Never did. Totally disapointed with Geek squad. A rip off no stars if I can.

I paid great money for an extended warranty but the tv needed to be replaced before the warranty even took place, they did replace the tv but i lost my warranty so now flying on a wing and a prair. If it breaks again i have nothing. That is why i don't like warranties.

I was given a date for the Geek Squad to mount my TV and they never showed up. I called in an was given the run around and then was given another appointment 3 weeks later! Once the men finally came they couldn't mount my TV. My husband had to do it!

Plan says it will cover accidental, surge, etc..... Tv was accidentally bumped and knocked to floor and cracked the screen. When trying to get the warranty to cover it and get replaced was told it was not covered under the extended warranty.

Good price but dropped it off at my garage and I had to pay to get it drug upstairs and it scratched my wood

I have asked for the policy multiple times and was left on hold for hours. I still do not have a copy of it!

They delivered and set up the TV. They left the old TV at my house, they were supposed to take the old TV with them. I called the geek squad and was told someone was going to call me back within 24 hours. I have not received a call yet. I was told the old tv would be taken back at no charge.

WASTE OF MONEY .. NO HELP, NO REFUND.. TV WAS DAMAGED WHEN DELIVERED AND NO ONE WANTED TO TAKE RESPONSIBILITY ..

What's the point of having a protection plan then.

Requiers a seven day. Wait to repair a TV not worth the money nor the headache not enough, geek squad members to fill the demand better off, not even buying it to begin with because they are no help

not happy with this process at all i returned this item and the refund has still not shown up on my account and the person at the desk was just as rude when i explained this situation--still waiting the refund for this product the tv was already returned so i dont even have the product either

Scam. Terrible service. They waste people's time and aren't honest.

Floor sales agents at the store lie about the quality and scope of the warranties they sell. Buyer beware they do not live up to the promises they make regarding the warranty.

I got an email saying my device protection was canceled by me..Best buy canceled my protection. I did not do this. They said i returned my tv and canceled my protection for the tv. I called and they said it was permanently canceled and nothing i can do about it. AWFUL CUSTOMER SERVICE, AWFUL PLACE...

Salesman sold me 5 year warranty, said it covered everything, guess what he lied, big surprise. After doing business with them for over 30 years I'm done!

Absolutely the worst thing you can get from Best Buy. The support is a bunch of clueless high school students and the work of the repair factory is mediocre at best. Would rather learn to repair the items myself.

well, you got me on that one. never again. only covers warranty covered issues, no damage coverage. $130.00 wasted. enjoy it. no more.

Really one of the worst experience! Spending $200 for total tech and this is what I got?? No one shows up on schedule! I was waiting for all day and I didn't get any proper solution nor updates!