Customer Ratings & Reviews

I mean, it's good to protect your items, support is great. Do your research.

I feel my TV purchase is secure with a Geek Squad protection policy, they are local so I don't need to worry about much of a wait time for any service I may need. 5 year protection at a very fair price is well worth my peace of mind.

Got this for my TV and i have no doubt I have nothing to worry about.

I always het protection plans for items especially TVs. Ive used Geek Squad and theyre great.

Always buy the warranty that's what my mama says..

They were nice and helpful when my TV screen went black. I tried for hours to reset it by unplugging it and waiting and plugging it back in to the power outlet. Nothing worked.

The two guys went above and beyond I had a TV upstairs I wanted to take it downstairs to the rec room and they did it with no issues and they happily did it and it was they did a great job and I really appreciate it both my wife and I are handicapped so with them doing that really made our life easier

Gives me great peace of mind on my new tv, I’m not afraid about breaking it

Outstanding coverage!!!!! You can't ask for anything better than coverage like this!!!!!

I bought a TV that started flickering and having major screen issues right after the manufacturer’s warranty expired (of course). I took it back to the store and hey we’re able to send it out because I bought the extra coverage. It took a couple of weeks to diagnose but they contacted me today to tell me that they’re refunding me (in the form of a gift card) what I paid for the TV to put towards any purchase from Best Buy. This is why I buy extended/ enhanced warranties on most electronics. Most of these companies that administer these warranties are very reputable and honor claims that fall within the parameters of the coverage. Most people have unreasonable expectations and suffer from a sense of entitlement the size of a house and therefore claim that these types of coverage are “scams” or “Rip offs” because they fail to take a moment to actually find out what is covered and how the claims procedures work. Frank Zappa once said “Stupidity has a certain charm. Ignorance does not.” Nowhere is that more true than the world of the entitled consumer. Buy the warranty or don’t complain because almost all electronics these days are designed to fail.

All i have to say is that everyone need to try the Geek Squad service to feel as goos as i do. My tv need some qork done and Geek Squad sent a professional to help me out. I had a computer to fix and they did. Also, all the store in NYC has great customer services in the Geek Squad Department and throughout the Best Buy store.

The tv quality is amazing, the sound is also amazing. I love how if I lose my remote I can use my phone as the remote.

my tv is broken. I got right through to someone and got an appointment. very easy and I didnt have to do much. hope the repair or replace is this seamless.

I bought a 5-year warranty at a very good price; I hope I won't have to use it.

Good picture but a little glare. Difficult to manage wires into weatherproof compartment on the back of TV

The best investment to protect my led tv and best of all the price.

The exprienece with geek squad was very good they were prompt and listened to my query and provide the solution

Great for the price. Last t.v I bought did not last to long.

The price was right. I have used the Geek Squad in the past and was pleased.

Best Buy did well helping me get a replacement for my Samsung 65" TV. They gave me about $450 for my old TV which really helped me be able to get a high quality new one. The warranty was well worth was it cost me to purchase.