Customer Ratings & Reviews

Glad to have. Hopefully won’t need it. I like that they come get the tv to repair.

they are very helpful, but sometimes difficult to reach the department. You get shuffled around corp and the local store, very frustrating

Excellent service the agents took great care in delivering the television. Courteous and professional service.

Haven’t had to use it yet but have had geek Squad service several times in the past year and frankly, where I am, they’ve been so good that I always try to purchase through Best Buy.

I'm glad I have this! I'm not sure many people know of this or not but best buy warranties are one if not the only warranty that'll cover dead pixels AND burn in! I got an amazing deal on a 5-year plan and wouldn't have bought the TV without it!!!

I haven’t had any problems with it yet! I only wish that the sound quality was better.

They replaced my Tv with no issues. Just had them come out take a look at it and told me they would replace it no problem!

This 2 year plan was great to purchase for my device.i didn’t have any problems with this

Although we couldn’t use them for most of the year because of the pandemic I would recommend them they know what they’re doing. I do believe anybody that had geek squad this year should have added service to the contract for the inconvenience.

Was able to utilize this protection plan for a TV of similar value and was able to upgrade to a newer TV. Will always be purchasing the extended protection plan for such purchases in the future.

TVs aren't lasting as long as they used to. Sometimes less than a year before they develop a critical issue. This takes the worry and hassle out of getting it repaired or replaced.

Peace of mind. Hope I never have to use it. Shouldn't really have to purchase it, but to many things seem to be made to break down in this throw away society we live in. Really hard to rate until it is needed which of course I hope never happens.

best place in capital region to buy your home and office goods with great quality and super customer suppot

Ive had geek squad service a large tv, and service was quick no hassle , quickly fixed the issue with tv. The claim process was easy, overall would recommend.

Geek squad always helps out when I need them. They've come in very handy

I moved and was not aware that I could have my Geek Squad come to install my TV on the wall. This was during Covid-19 so website was confusing to order all the parts needed for this. Finally called and spoke to a person who got it all set. Install person was friendly and took time not to cause a mess while drilling holes.

The service is good & quick and they mounted my TV and connected to all devices.

Who better to call when you need help? The Geek Squad thats right! These guys and gals are my superheroes, they came to my rescue without delay and made sure I was taken care of with the upmost of care and they'll do the same for you

Great service very happy with my purchase would recommend to others

Highly recommend getting extended warranty for every purchase. Came in handy when TV stopped working.