Customer Ratings & Reviews

Our tv's soind went on the fritz roght before my parents came in town. Nick helped us out over the phone to find a similar tv, but we couldnt confirm the availability of it in-store. I went in-person, scheduled a pickup delivery of the defective tv and picked up the replacement tv while I was there. Jason and Jennifer were awesome helping me out. Kim also called me to see how things went so far with the whole process. The return pickup was quick, but the credit took the longest...if you can help it, wait to have the Delivery team pickup the defective tv and replace your tv so you dont have to wait for any credit/refund. Based on your circumstances, you may not be able to go this route, but be prepared to wait a bit. Whenever I called the Support line to get an update, I was surprised that the information was slightly different each time.

The Geek Squad did an excellent job installing my 7O inch TV.

Haven’t had any problems as of yet. But definitely recommend the service

Amazing protection life saver for everyday life. Choose me for the 400

Best Best Buy around I love this store and the employees are nice and friendly

Great Service! Delivered on Time! Met my Expectations!

Very easy to receive I would buy again soon with np.

Didn’t use this much but its helpful if you can get it

Geek squad helps you rest assured when making high dollar purchases.

Have never had to use this but appreciate i purchsed for peace of mind.

Worth the price. I take care of my stuff but you just never know.

I love my tv with all my Roku apps already on there.

Agents were super helpful and friendly. Made the whole installation process smooth and efficient.

Really worth the value! Enjoying the assurance of the warranty.

hope i never have to use this but samsung provides good quality products but you never know.

I bought a TV that started flickering and having major screen issues right after the manufacturer’s warranty expired (of course). I took it back to the store and hey we’re able to send it out because I bought the extra coverage. It took a couple of weeks to diagnose but they contacted me today to tell me that they’re refunding me (in the form of a gift card) what I paid for the TV to put towards any purchase from Best Buy. This is why I buy extended/ enhanced warranties on most electronics. Most of these companies that administer these warranties are very reputable and honor claims that fall within the parameters of the coverage. Most people have unreasonable expectations and suffer from a sense of entitlement the size of a house and therefore claim that these types of coverage are “scams” or “Rip offs” because they fail to take a moment to actually find out what is covered and how the claims procedures work. Frank Zappa once said “Stupidity has a certain charm. Ignorance does not.” Nowhere is that more true than the world of the entitled consumer. Buy the warranty or don’t complain because almost all electronics these days are designed to fail.

Awesome awesome and awesome!!! Yesssssssssssssssss

I bought the warranty on my insignia tv I bought less than 2 years ago, thank goodness. There was definitely an array of issues surrounding getting my warranty service but it all worked out in the end. I have just bought another 5 year warranty on my new tv.

Great to have a warranty beyond the basic one . Price was good.

Excellent price for 5 years of protection against any situation