Customer Ratings & Reviews

Excellent service, Take care of the product, like it

I love being able to call for service and not have to worry about price. Usually schedules quickly

Can’t buy an expensive TV without protecting it because things can happen.

5 year warranty Great decision Hope they work when i need then

ilove the service are the best number one ilove the way best buy its doing

Geek Squard is very helpful and reliable. Would recommend them to anyone.

ilove my protection best buy its number one thank you best buy forever for

I purchased a TV with 5 years protection plan. After experiencing a problem, I contacted Best Buy, expecting support through the 5-year protection plan I purchased. To my surprise, they told me their protection doesn’t start until after the 1-year Samsung warranty ends, and refused to take responsibility. I then had to go through Samsung, who eventually admitted they couldn't fix the issue and ended up refunding me for the TV and taking it back. When I returned to Best Buy to get a refund for the protection plan (since the product was no longer with me), they said it was already "in use" and deducted money for the days that had passed, even though they never actually provided any service or support. they refused to give me support and pushed me to contact Samsung. Don’t trust Best Buy. They sell expensive products, and even if you purchase their protection plan, they’ll find a way to dodge responsibility. You're better off buying elsewhere.

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I decided to get the protection for my tv. I felt it would benefit me

Luv protection plans. Bought the protection plan when we bought my dads tv but I like having a peace of mind

The agents came to my house and installed the TV it was super easy

Great. I would definitely recommend to family and friends.

Haven't needed to use warranty services yet, staff is exceptional knowledgeable

Always good to have extra protection on things you pay good money for..

Product protection is always a must when buying electronics. Geek Squad members are knowledgeable and friendly.

It’s good to have the Geek Squad protection on my TVs if I need it.

Hoping nothing happens to my TV, but if there is an issue Geek Squad will be my first call.

Well worth the money. They assisted me on three different occasions and ultimately replaced my TV.

Great plan good price and much needed protection. Good putchase