Customer Ratings & Reviews

Highly recommended you never know when you may need tos service and to have the piece of mind is worth it to us

Our first large screen TV developed an issue after only 3 years. It had to be replaced. The last two years, we had multiple visits from Geek Squad trying to keep TV working. Finally bought a new one and bought this program because large screens not as reliable and require more maintenance....

Oh the peace that 5-years without having to worry about paying for television repairs brings. Replaced my 2015 Samsung with the 2020 Samsung because it’s screen was going bad. Wished I had bought this security back then, but I never thought I’d need it. I knew better when I bought the new tv.

Excellent A+ and very responsible and respectful!!!

Matthieu Specq is the best. Very helpful & patient.

Haven't taken a warranty out in several years. Awesome to have just in case something goes wrong with new items.

I had a problem with my tv. A part was ordered by symptom over the phone. When I received the part a technician came out and installed the part. It did not repair the problem. The tv was actually replaced with a tv with a larger screen and better features than my set. I am completely satisfied.

Geek squad serviced my tv. Weren’t able to fix so they gave me store credit for old tv and I was able to purchase a new tv for no cost. Awesome!

Thanks for the quick response and help getting my warranty process. Really nice guy.

These guys are great and would recommend. They are friendly and quick

Oled is amazing! Owned for months and I don’t think I could go back to any other panel type. Great for all content, especially gaming!

I always purchase one of Best Buys extended warranties. They are always helpful on the phone when I need them. They are responsive and fast with service. My worry is always that a company is going to find some loophole to not honor an extended warrantly, but Best Buy always comes through.

I always purchase one of Best Buys extended warranties. They are always helpful on the phone when I need them. They are responsive and fast with service. My worry is always that a company is going to find some loophole to not honor an extended warrantly, but Best Buy always comes through.

I haven't needed them lately, but the Geek Squad is always there to answer any questions.

Easy and not too expensive for what it is and what it does.

Everything I've purchased has the Geek Squad protection. It's another way of protecting your devices in case something naturally damages your product. Please take care of your items customers and the Geek Squad will take care of you! The store I purchase my items at are amazing!

I’ve never had to use this thankfully but I purchase it and out it on anything I get. Id rather be safe than sorry bc I’ve been very sorry before when something has broke and there was not a single thing I could do.

Best chioce if you have kids in your home..they cover all major issues and breakage

Worth having it, and you can get a pro-rated refund if you don’t need it anymore.

I’m having trouble with the picture freezing when the tv is on for Long periods of time but it’s a nice tv when it don’t freeze it don’t freeze all the time it may have been the settings I had it on. . Samsung works with spectrum for streaming your TV without having to buy additional equipment. Nice TV this is the 24” bought it to fit in my armor you may think this is small but once you start watching tv you don’t notice the size. I also have the 50” in my living room that one is fantastic