Customer Ratings & Reviews

We recently bought a pc and cellphones. Best Buy has competitive pricing on products. We plan on getting an appliance in the near future and the 10% credit on this purchase can be forwarded to the appliance if we signed up for an in store card. I was uncomfortable this when it was necessary to provide my SS# and drivers license. Still hoping this all works out, we get the discount promised to us, and Best Buy data base doesn't get hacked.

Geek squad lives up to its warranty good value. geeks forever

Got the TV, brought it home, hooked it up and love it. Works great.

Protection Plans are pretty expensive but when you need something repaired or replaced the agents are on it, and it's usually a fast and easy experience.

The Geek Squad five year protection gives me peace of mind even if I never need to use it

THE OPINION OF THIS IS WHAT I HAVE TOLD YOU BEFORE IT S A VERY NICE SREVICE.

The extra protection through geek swap squad was reasonable for the time covered.

Ordered TV online and was ready to pick up not long after. Wish it could have been delivered but my area is out of range. Great and fast service. Greensboro. Helped load TV.

Four years into the plan our 65" TV was having issues. The part was going to cost more than replacing the tv so we were given the option of a replacement or store credit for the amount we paid four years ago. We also had the option of buying a new protection plan for the new tv. Geek Squad phone support was very easy to work with getting this set up. We'd definitely recommend this!

No one can beat best buys services. Think, if they can't repair an item fairly quick they hook you up with new unit. Yeaaaa.

Definitely glad i purchased the geek squad coverage

Purchased warranty protection for tv, just in case. Luckily I haven't had to use it. Staff was very helpful with all my questions.

hopefully i never have to use the warranty. Bought it for LG OLED CX 55" TV. My first OLED, B6P 55" had burn in right before 3 years. Amazon's crappy warranty would not do anything about it. LG ended up replacing the panel for free under the 3 year manufacture warranty. the CX model is 4 years newer and has better burn in retention prevention. If it burns in before 5 years, the warranty should cover fixing or replacement of the tv.

I bought this extended warranty for a tv that I purchsed for my father. Good piece of mind knowing that he has a 5 year warranty instead of one year that the manufacturer gives you.

Smart purchase. Why not buy a warranty for a new tv

Just lost my TV after 4 1/2 years. They gave me back ALL my money in credit to put towards a new TV. The Upgrade is 5 times better TV, and with a $1000 credit, I only spent $1400....yes, I bought a top of the line OLED...that's why it was $2400, but affordable with the $1000 credit. This is the 2nd time that has happened to me with a TV in the past 15 years, and both times I got ALL my money back in credit for a replacement. ALWAYS get the 5-year on a TV. Even if it lasts the whole 5 years, it will probably need a repair, and that alone more than covers the cost of the warranty.

The agents were top notch. They arrived early, installed the mounting bracket beautifully and installed our new 85" tv. They reconnected all associated components. They were friendly and professional, cleaned up all packing materials, and reviewed all applicable operating instructions. These folks are awesome.

I have a rest of mind knowing that if there’s anything going wrong with my setup, I’ll have a timely response from the Geek Squad to repair or replace the faulty parts.

I AM SO HAPPY WITH THE NEW TV. THE GEEK SQUAD WENT ABOVE AND BEYOND SETTING UP THE EQUIPMENT. I AM VERY HAPPY WITH THEM AND WOULD RECCOMENT THEM TO EVERYONE. I WILL ALWYS SHOP AT BEST BUY.

Best Costumer Service for Repairs or you get a brand new replacement guaranteed.