Customer Ratings & Reviews

Same as the last time this is my second time dealing with geek squad replacements. They kept replacing the board which DID NOTHING!!! i was without a tv for almost 2 months . I had to rent a tv for 89 a month until they said they needed the board to fail 3 times instead of giving a replacement. So it was a 1500 dollar tv the reciept showed every main board was 1199 so they spent 3 times the tv's cost in repairs plus whatever it cost the truck and workers and then the 4th time when they picked up the tv and dropped off the other. This is crazy and if they just stopped this weird policy i dont know if its made up or what because it was the same guy every time i do not know if he was just saying this to pocket the money or what but its a crazy thing to do keep putting something that does nothing to fix it 3 times and wasting money and everyones time and making me have to rent a tv for a month. Honestly the only reason i give 2 stars is becAUSE they finally gave me a new tv what the old one was worth.

Havent used it yet but 5 years is a great warranty

I have always trusted Best Buy with and of my electronic purchases. I know if something were to happen they will take care of it with the warranty

Only used the service once so far but it was simple and the Geek Squad were very helpful!

Geek Squad protection is always great.. Its great to have..

This is definitely worth the price seeing how TVs these days are made with lights that can burn out quickly. So I have a peace of mind knowing that in the next five years I can get it fixed and not have to worry about it. Would definitely recommend getting this if you're going to buy any electronic especially TVs.

With the purchase of a large appliance, a 50" TV set fits right in there, I think it is prudent to acquire additional protection past what is the usual warranty on the item. Considering the sale price of this Samsung 50" TV set and the reasonable cost of an additional 5-years Geek Squad Protection Plan, it proved cost effective to include such protection in the purchase. Gives one more peace of mind in the years ahead.

peace of mind, didnt wont to give mom a gift and find out something was wrong with it

It was an easy transaction. I went to the store with a printed sheet of the TV I want it. The salesperson only had to look on line and ordered it for me.

Excellent picture. Has all the apps needed to watch anything we want and with the service plan we know we will have a great tv for years to come should we run into problems

We would never buy a TV without a protection plan. On a previous TV we bought years ago, it came in handy. It wasn't able to be fixed and the plan let us replace it with a new TV. All we had to pay was the difference between the two TVs and a new protection plan. Was well worth the extra money for us for that situation

LOVE THE GEEK SQUAD 5 YEAR PROTECTION BECAUSE I PURCHASED A STOVE THAT HAD MULTIPLE ISSUES AND WAS REIMBURSED FOR MY TROUBLE. NORMALLY DONT PURCHASE PROTECTION BUT GOT BURNED BEFORE ON A WASHING MACHINE THAT WENT OUT AFTER TWO YEARS

Helped me just as I needed, was able to replace my TV with a newer version when the backlights blew out.

Very nice plan it's a good investment for my TV it's always good to buy a plan

Reliable warranty that covers issues no questions asked.

Protecting my investment on 4K TVs is a must, and purchasing the Geek Squad's 5-year warranty on each TV is a no-brainer. I did this in the past and it totally paid off when my much older set had issues before the protection plan was over. They replaced my entire set with a brand new one years ago. It pays off in the long run, trust me!

I had bought a Vizio tv where it would shut of intermittently so I called Vizio they were no help. So bought a new Samsung tv I love this thing to death always purchase a extended warranty I hope I don’t have to use mine but if I do I know I’ll be covered! :)

Only ever had to use one of my protection plans on a manufacturer defect and was extremely happy with the support. They refunded me the full purchase amount so I could replace my TV due to it no longer being manufactured.

It's inexpensive, and I like knowing that if something goes wrong there are capable people that will fix my products with great customer service.

Great service. Good to have, hope to not need it but great to have.