Customer Ratings & Reviews

The LG tv is excellent love the beautiful picture . And the Geek Squad they are amazing always answering my questions and always willing to help.

I bought a television over 4 years ago, Had to take it back because it was malfunctioning. Customers, anytime your purchase an electronic item from BestBuy, always, always, always purchase the extended warranty with the Geek Squad! Indeed it the best investment ever. They truly stand by their word! They refunded my money since they weren’t able to fix the television and I bought a brand new updated one with better features!

I bought my LG CX TV from Best Buy solely because they offer this protection plan. They are the only warranty/protection plan out there that I know of that covers screen burn in. I have always wanted to get an OLED TV but was always afraid of burn in. With this protection plan, I was able to safely take the leap and boy am I happy I did so. If you're in the market for an OLED TV, don't even think about it, get this protection.

I bought my LG CX TV from Best Buy solely because they offer this protection plan. They are the only warranty/protection plan out there that I know of that covers screen burn in. I have always wanted to get an OLED TV but was always afraid of burn in. With this protection plan, I was able to safely take the leap and boy am I happy I did so. If you're in the market for an OLED TV, don't even think about it, get this protection.

With risk of burn in, it is always a great idea for protection with these pricey OLED TVs

Excellent service!Ive been buying this service well over a decade and its never failed me,always right on time.Recommendee:Well worth it

If you can’t afford buying another device if it broke, you could get this. Don’t blame a toddler for something you could have prevented!!!!

I would recommend a Geek sqaud extended warranty. I bought one for my 75” tv. If they can’t fix it , I believe they send you a check for your purchase price. The TV is 85 pounds so it’s not something I want to lug back to the store or to a authorized service center

My tv had went out after two years and I remembered I had purchased the Geek Squad. They replaced the tv and schedule delivery/pick up and the morning of, I get a voice mail, our guy is sick. I took the old and picked up the new and received a $20 gift card for my troubles.

No issues with their service. So far I have had no issues.

The agent set up my TV and downloaded all apps for me!

There is a lot of comfort in knowing that there is someone available should you need any help at all. From the major problems to the minor questions, there is peace of mind knowing there is someone you can turn to for assurance and peace of mind.

Geek squad is the best part of shopping at Best Buy. When I go in to the store they are always helpful and work with me to resolve questions or problems. When they come out to set up or correct problems they are courteous, competent and are able to demonstrate how the product works. For those of us who are not good at technology they are a very valuable resource. Just know that if you need help during covid they are very hard to reach by phone - it is far better to go into the store in person and speak directly to one of the techs.

Really amazed about how the service was handled, just call and they gave me the appointment date for the technician and once he knows my tv problem I receive and email in my case to exchange my tv, thank

I had an issue with Tv called spoke with a service tech he verifed glitch and replaced it without any hassle the warranty is well worth the money

Best buy is easy to buy from good products in store very friendly help!

I always purchase a Geek Squad Protection plan on large purchases. I feel better with the Geek plan than the item's manufacturing warranty. When using the warranty through the manufacturer, many problems evolve: ie time for replacement/repairs, shipping the item to the manufacturer, communication, etc. I had to use my Geek Squad protection plan on two large purchases and I was highly satisfied with the results!

Purchased this for my last 75 inch TV, 2 years in and one of the rows of pixels went out. Geek squad came out to my house and within 20 minutes they diagnosed the problem, I received an email accepting the claim and they gave me full credit toward my new TV. Within 2 hours I picked up my replacement TV in the store.

Well, as of this time we have not needed support by Gee Squad but expect they will provide support if we need it. TV was straight forward to set up

Geek Squad provided great service with my replacement tv but it would not accept my 55" tv at the store. We went through the whole process of replacing my tv when someone from Geek Squad said I would have to take my tv home and have a Geek Squad member evaluate the tv at my house. I actually completed the tv replacement over the phone with no visit needed and received my replacement tv within days.