Customer Ratings & Reviews

Great service came and in a timely manner it was easy to set up and appointment and I didn’t have to wait along time to get one. Once arrived was very respectful tried to fix my tv and saw he could T and instantly put in for me to get a gift card to replace it. I went and picked out my new tv the next day

I'll tell the world. I have been super satisfied with Bestbuy, in And out the store. Even customers satisfaction over the phone. I even have excellent customer satisfaction with carry out. Thanks Bestbuy far all you and your management team do to have Great customer service. from. hitemwiththelove.

Purchased this with a previous tv and when the tv’s screen was starting to go, best buy was able to replace the tv. It was worth the purchase! They did a home visit to look at the original tv and then set up a replacement with a time and date for the delivery! Highly recommend!

Normally I do not purchase extended warranties, but after a recent storm I had a need to buy a new TV. After listening to everything that this warranty covers I found it to be a good cost effective thing to buy. If I had this on the TV that I had to replace, I would not have had to buy a new TV.

What's there to say about Geek Squad?! It's a great service for a great price. I wouldn't be without them.

purchased for peace of mind sending that much money

You should always buy the geek squad service when purchasing a device over the 150 dollar range.

Always great experience and service, appointments always in time

Always great to have some protection and help in case anythign happens. Geek Squad are a massive help.

You cannot go wrong with having peace of mind that if anything goes wrong with your product that it will be fixed or replaced. I have not had to use Geek Squad as of yet and hopefully I never will. One thing I did hear about the Geek Squad Protection is that replacement value of purchase goes down every year. For example if i purchased a $1000 tv and a 5 year warranty and after 3 years I start having problem and they cannot fix it and have to replace it. I will only get a credit of $400 towards a new Tv. I don't know how true that is but I did hear that from a BB employee.

The service is good and they are very professional.

The Geek Squad were amazing. I'm not an idiot! I have hooked up many systems before. But the new speakers that I could never get great sound out of them. The Squad hooked them up properly and made system easy to navigate easily between different units in the system. The TV was crisp and they did it all quickly too! It had been frustrating to have these great speakers but not be able to enjoy them as I can now. I had 6 yrs of college! You'd think I coulda figured it out!

i have never used this service before and i hope i don't

My husband mounted de rack and TV in the lining room. Love it

Did not need a full service install, but prompt and curtious service on time and they called ahead. Good service.

Haven't had any need to utilize, but have in the past and received great service.

Always purchase the protection. It’s quick an efficient

Bought a tv and returned it. The geek squad service fees were also returned. No hassle whatsoever.

I have not had to use the geek squad so I really can’t give an accurate review. But it is nice to know they are there if I have any problems with my Toshiba tv.

Such great quality! So clear!! I could not be happier the quality when playing games is insane.