Customer Ratings & Reviews

We were told in the store that Geek squad would come out to repair or replace and we would not have to deal with the manufacturer. When we called for service because the television would not power on we had to talk with someone in South America. We were transfered several times and told they would not come out and we would have to call Samsung. We then went into the store to see a manager and were told we would have to call Samsung. What a waste of $500

Great for bedroom or den. Fire tv works fine. Tv with Alexia is a plus

Not a fan of paying for services that seem to always expire just as problems occur. However I’ve used in the past with a faulty electronic. But a waste of money if not used

I made a purchase for a 32” oh no insignia TV at store #82 back around Feb 2019. My tv become defective and I took it in and they told me the process changed with the GSP, that is they had to send it to GeekSquad for them to try and fix it and then it would have to be sent Nova. So I took that as I would be without a tv for quite sometime and they had absolutely no answers for me and did k ow what was going on. The employee that was helping me name was Dana and she called the manager over who’s name was Ashley and she told me that she didn’t know that was the new process. No one told me at the date of purchase that the geek squad replacement plan or geek squad protection plan was changing and the process of me now using my claim for a damage or non-fixable product was changing that’s the issue I’m having with my recent visit to the store in Victorville California. I will NOT buy from Best Buy after hearing this from there associates!

We had to use our protection plan to get our less than 6 month old TV fixed. It couldn't be fixed so we had to get a replacement and of course, they didn't have that TV anymore so we had to pay the difference and get a different TV.

Pretty sad they charge more for a warranty online than in store! Customer service is dreadful! What happened to good USA customer service? Why are they hiring people from different countries to deal with customers from the USA?

This insurance is no good a waste of money i bought this insurance for my tv and my 55in hiensen the tv last for 2yrs n 2 months and the insurance and when the insurance ended the tv life ended the tv dead now i have no tv and paid for insurance and i reach out to get help from best buy and they told me to Pay $99to get my tv fix and i agreed to it but best buy geek team cancel on me the same morning the was suppose to come sayings they cant look at my tv r fix unless i buy another ins for 199.99 this is so wrong and then i will still have to pay to get the tv fix just so wrong how they do hard working people

A NIGHTMARE! TV was shipped to me cracked - Best buy did not have any available for shipping so I drove the cracked TV 90 min each way to replace. I get home and get a email that someone cancelled my 5 year plan and replaced it with a 2 year. I have talked to over 10 people on the phone and have have them open two separate cases (whatever that means) and NO ONE can make that 2 year plan back into the 5 year plan I purchased. So FRUSTRATING to deal with, as no one can help and you can't talk to anyone above lever 1. Buy stuff form ANYWHERE else and save your self the frustration! Also love how the phone agents hand up on you when they like.

I took the 5 year protection plan for peace of mind knowing my kids watch a lot and I would get the Tech help as needed

I'm sure it's good but never got to use it until it was expired and now I'm not going to renew it!

I got this for a TV that actually warranties their TVs for 3 years. That manufacture being LG. So the price you pay for what you get is just not worth it it's not even an extended warranty. GEEK Squad warranties run concurrent with the manufacturer warranty. So you literally have two insurances and paying a high price for one of them. Maybe on a one-year it would be worth it. But the price you're paying is crazy compared to what you get.. it would be worth it if it actually kicked in after your manufacturer warranty what's up

The agents in person tell you the truth. The agent thru the phone on the 24/7 acces that sound like they are overseas will tel you anything mainly yes to everything toy ask even if it a lie and they let you look like a fool when you attend a geeksquat agent in person.

My washer still leaks at time and takes longer to spin out but always run test with a empty load that a proper

I have not had to use the geek squad, so I honestly can not review their services. I purchased the service as a preventive future measure which I hope to have but never need.

Sales agent lied about what’s covered. Company does not stand behind the lies their associates tell. Don’t waste your money.

I got this on a 85in tv. I’ll get this for all my major electronics.

Geek Squad does not honor its protection plans. The TV stop working less than 1 year from the day it was delivered. I was told we had to call the manufacture. because it was derived less than a year.

I got this tv because it was on very good price got it delivered graphics looks pretty awesome happy with my purchase

Got Geek Squad 2 yr agreement for a refurbished laptop that was a great price. Hope I never need to use it since it would suck needing to turn my computer over for a week or more.

Anymore when you buy a smart TV if you don’t get the Best Buy extended warranty it’s really a hassle to get it worked on if anything happens to it my opinion you’re stuck in a trap if you don’t buy it at Best Buy won’t help you and you have to send it back to the manufacture yourself at your cost my rule is if anything cost over $500 I’ll go ahead and get the warning if not I’ll just replace it so recommending thisFor recommending this to someone who would be either yes or no depending on how much you spent