Customer Ratings & Reviews

This is a wast protection for the TV. We can basically get the TV assembled and installed ourselves. If your TV has any problem this protection plan just allows you to drop off your TV at a Best Buy but doesn't instantly replaces it with another TV unlike all other protection plans. This plan requires to send the TV to manufacturing facility of the provider and gets it repaired which can usually take about 6-8 weeks. Until that time you will not have a TV :(

Got it for a tv. Not worth it imo. These things hardly fail unless you have wild children

It didn't cover damages to the TV. It will only co

I like the peace of mind in having protection. I haven’t used this yet so I have nothing to review. Ridiculous to demand 50 characters to review something I haven’t used.

I like the service because if something wrong they’ll come out

Got a full refund (Bestbuy Gift card) for TV that went out after 3 years of ownership because Best Buy refused to repair or replace the TV. Unfortunately can't replace the TV for the cost I paid in 2019 (Paid $250 with $100 off, new TV will be $400+$80 for another 5 year protection plan). Still don't regret buying this plan but still feels like I got bent over the barrel in the end.

Geek Squad protection - when needed - is really helpful. But the question is whether it is worth the initial cost. I think so but it might depend on the product.

If I could have picked zero I would have this, protection plan is a scam. Out tv won’t work correctly and will not connect , I called to get service and was told we don’t have coverage to call the manufacturer , so disappointed in this service

My review isn't related to the TV but more so related to Best Buy policies that I was unaware of. I purchased this TV initially with 2 year geek squad warranty and upon receiving my TV I wanted to upgrade to the 5 year geek squad membership which should be a fairly easy process of cancelling the 2 year and selling the 5 year. They wouldn't allow that without me physically returning the TV to Best Buy store and purchasing another TV.. The next issue I had was that the TV dropped in price a week after receiving it by $100. So naturally I thought I would contact for the "Price Match Guarantee" benefit that's always mentioned in the ads.. Of course I'm unable to receive a price match guarantee due to me applying $70 of my best buy rewards credit to my order at initial purchase.. I purchased so many items from Best Buy to the point that I'm a My Best Buy Elite Rewards Member... This will be my last time purchasing from Best Buy.. Amazon moving forward..

A complete waste of my time and money.I would dis January 6, 2018 KOSTI from WORCESTER I processed Samsung - 50" Class (49.5" Diag.) - LED - 2160p - Smart - 4K Ultra HD TV and i payed for 2 year protection plan Geek Squad from Best Buy.In the mean time that the TV was under the warranty in the screen appeared a black dot and after some days vertical multicolored lines.I notified the team of Geek Squad immediately and the specialist that come home didn't identified any exterior physical damage ,absolutely nothing,that it's true.Only by the phone another technician said maybe it's a crack MAYBE ????????The answer from Geek Squad is we do not cover .There was in fact no physical damage to the device and geek squad was very unhelpful.I spent money for coverage and i got nothing out of it. A complete waste of my time and money.I would discourage everyone from purchasing protection under geek squad!!!!!!!!!!!!! No, I would not recommend this to a friend.

This was expensive and not well explained when purchased. Disappointed since thought I would have different cover from what we got in the end. Pity the sales people were not more informative. Glad to have it though just in case something goes wrong with tv since it is an expensive model. Guys who set up were okay but expected better service and more information. Wish we had bought more items together at same time as only one installation is covered. Ask more questions so you are better informed before purchasing!

So far I haven't used the warranty for my tv but much like any insurance you never know when it might come in handy. It is good knowing that such a valuable product is protected for two years in case of something happening.

BESTBUY BY FAR HAS THE WORST CUSTOMER SERVICE IN THE INDUSTRY!!! I HAVE SPENT HOURS ON THE PHONE AND EVEN CHAT TRYING TO GET HELP. I UNDERSTAND COVID-19 IS GOING ON BUT NOT AN EXCUSE FOR B.S SERVICE!!! I WAS TRANSFERRED MUTIPLE TIMEA ON CHAT ANS THEN ONE AGENT JUST CLOSED MY CHAT WITHOUT HELLING ME. I WILL BE CLOSING MY BESTBUY CREDIT CARD. I REFUSE TO GIVE YOUR COMPANY ANY OF MY MONEY AT THIS POINT. ITS APPARENT YOUR TEAM HAS NO CUSTOMER SERVICE SKILLS BY CHAT OR PHONE. YOU NEED TO HIRE SOMEONE WHO CAN LEAD YOU CONTACT CENTER. I FEEL LIKE I GOT messed OVER BY GETTING YOUR CREDIT CARD. Please stay away this is not the BESTBUY it use to be. They use to set the bar high for customer service now its just trash.

Over priced for warrenty when other places sell tvs and it comes with the warrenty. Then after purchase of the warrenty, i was supposed to recieve and emailed receipt never got it, had to reach back out to request it. Even after requesting they said dont worry about the receipt we have it in our system. I should be able to get a receipt for paying 200+ on a warranty

Horrible service. Rude agents. Worthless coverage. They will not honor the warranty on your TV and you’ll end up getting bad attitude instead of the service you bought. Never buying the Best Buy warranty again.

Great purchase, will recommend to friend. It was easy to pick and add to my purchase and was bought with ease. I hope to never have to use it, but better safe than sorry, i wouldnt want to be caught without it

Bought geek squad protection, hope I never have to use it

It’s frustrating that you buy this expensive plan then use it and it’s a one time only deal. So when they swap out a replacement you have to buy another plan.

it works great if you have any electrical problems but if it comes to a physical problem then they will not help you which is really messed up because you pay for this product so you expect to get full service when purchasing a protection plan to go with it!

So I wanted to protect my 55" Samsung TV. I was told it covers EVERYTHING. It doesn't. LCD screen cracked internally. Geek Squad shows up and say it's not covered. WTH?!?! That's not what I was told, not what I paid for. Now even cancelling the plan is a pain. Just give me my money back. From now on, I'll buy online and NOT Best buy