Customer Ratings & Reviews

Although I purchased the geek squad service I’ve never used it.

I was quite disappointed when Geek Squad wouldn't even look at my 50" TV that took a lightning hit. Instead I ended up buying a new TV and this Geek Squad coverage. I've not asked for service using this to date.

Who knows? Just got my tv. Hope I don't need service this soon. Crazy BB saked for a reveiwd this soon.

We haven't had a chance to you use the warranty yet

Great tv no geek squad did not mount or connect or install my tv

There is no warranty or protection on this TV... I bought 2 and something happened to 1 I call them for weeks to hear there's nothing anyone can do.. but they sure as hell will take your money though

Horrible delivery service because they cant give you a exact time. Plus was told needed a autograph. That was a straight up lie. Dropped it off a d left.

Listing the extended warranty as average cause we have not had to use it at anytime yet. Assuming good value at this point.

Not a fan of this peace at mind they sale you. I had a repair done on my daughters gaming laptop (the repair was for the screen not the battery.) when we got it back we plugged it in worked great okay awesome. Well she leaves it plugged in normally but one day we wanted to have a bring your system in the living room family gaming night she unplugged it and it shut off it would not turn back on. Unless the power cord was plugged in. took it back asap it happed to be the posted date it”expired”. they said it was already expired and I’m out of luck unless I wanted to pay their repair prices.I called the customer service line they seemed to careless. It’s my fault for not checking their work that’s why I say there is no peace at mind in it. I have 8 kids so I would normally buy the protection plan but not anymore no thank you.

never had any problems yet with the tv. had even moved and was never damaged.

Its not terrible but it willnot cover physical damage. However the people involved are very helpful

the person that delivered the TV didnot finish setup. She gave me a card and have been calling her every day. She has not returned my call.

Not sure I haven’t used it yet but it is asking for a review

For repairs & replacements Can’t go wrong with Greek squad

Pretty good plan they come out whenever you need them to for whatever you want if there is a problem with the TV as long as it isn’t damaged on the outside they take it back worth the costiii

I purchased Geek Squad for my replacement TV for $19.99 after the Best Buy branded full motion TV mount failed on my TV sending it crashing to the ground four feet below. They said the damaged TV returned to them was the one they had sent as a replacement. Literally, the serial numbers are printed on the boxes and in barcode form!!! If they would check the serial numbers, they could see that the tv sent to them was damaged, and it shouldn't have removed the geek squad I purchased... I gave them the broken tv and I fear that the mount will fail some day and they removed my geek squad 5 year...

I've never had this service and so far I haven't had to use it. Hoping if I do it'll be a good experience. I'll update you if I get the chance. From what I can tell - it seems to be worth it.

Buying this protection was a waste. It covers nothing if sonething actually goes wrong with the tv or whatever you purchased. Might as well just buy a new one. Then, they can hardly ever fix anything in store. It always has to be sent off. Its just stupid.

I have had no reason to use this so I'm not sure if it's a good deal or not.

It’s a protection plan that I always buy but never use, not once. most items come with a warranty.