Customer Ratings & Reviews

It’s a protection plan that I always buy but never use, not once. most items come with a warranty.

Haven’t had to use it yet but have on previous purchase.

The geek squad protection is not something that runs after the manufacturer warranty expires. It is something that runs the same time as the manufacturers warranty. So when you purchase a 2 year warranty it is only really 1 year since the manufacturer covers the first year. What they don't tell you is that your paying for them to come out the first year and do the installation for you which is why it is easier for the consumer. Wish that there was more explanation of the program during purchase because a further extended warranty would've been taken for defects that could show up on the television after two years.

NOt sure how the Geek Squad works. Haven't had to use yet.

Purchased this protection plan for my Sony A9G after my first one died after 5 days of owning it. We’ll see if they actually cover defects or replace it.

Easy to purchase and showed up in my account right after the order went through. It is a bit pricey than what I wouldn’t liked for a warranty.

A NIGHTMARE! TV was shipped to me cracked - Best buy did not have any available for shipping so I drove the cracked TV 90 min each way to replace. I get home and get a email that someone cancelled my 5 year plan and replaced it with a 2 year. I have talked to over 10 people on the phone and have have them open two separate cases (whatever that means) and NO ONE can make that 2 year plan back into the 5 year plan I purchased. So FRUSTRATING to deal with, as no one can help and you can't talk to anyone above lever 1. Buy stuff form ANYWHERE else and save your self the frustration! Also love how the phone agents hand up on you when they like.

Good people, very nice and helpful in what they can do

Warranty not explained well and should continue to replacement tv

After having my Sony TV 65" for almost 3000 dollars not happy at all with the geek squad service. After seeing the TV going blackout more than 3 times already also not happy with the quality ad the TV comparing it to the OLED version which I choose cause the best buy member recommended to me this model I tried calling best buy wanting to either change my TV for the OLED model or get my money back, right after they transfer me 2 times they just told me how to reset the TV and that was it! While when they sold the TV they told me.no matter what they'd help me if I wasn't happy with my purchase!! After this I'm not buying any more protection plans from here cause it's not worth it at all! I don't recommend to get it! Next time I rather get my TV at places like ..... that offers you 90 days returns in case you don't like it without having to pay extra for a waste of money geek squad protection plan! unfortunately I checked that policy after buying this TV from Best Buy! Not buying another TV from here after that problem or any protection plan

Hoping I don’t ever have to use this extended tv warranty but I feel comfortable with Best Buy. It out my mind at ease a little…

This is great service and great to at least have for unexpected it situations. So far I have no issues or encountered bad experience yet.

It is okay. It could be better but for the price it gets the job done

Purchased with a very expensive OLED TV. Almost 1 year later the TV is having issues. There is power but the screen flashes once on boot up and immediately turns off. There is a pop coming from inside the TV when the power switches. The pop is not coming from the speakers but the power delivery module inside. Earliest appointment 11 days. 11 days is a long time to wait for just the initial visit when I paid nearly $1000 for this plan. They will still need to order parts or replace the TV as this is a hardware failure so I will probably be without a TV for over a month....

I understand products aren’t made to last, however always purchase a just in case protection plan.

I brought a 55’ tv on March of 2020. I add the protection plan and the tv stopped working. It took a tech person 3 weeks to come look at it and determine it could not be fixed. Finally the tech person says the tv will be replaced. 3 weeks later I’m finding out they are not going to replace the tv and I’m just out of luck. What’s the point of buying the protection plan if I can’t get my tv replaced. It’s not my fault the tv can’t be replaced.

I got this guarantee because it makes sense to money

3 because i haven't had to use this yet so cant say good or bad

Its a service contract. Not much to say... If you are clumsy or very active then its needed.

I don't remember every getting this. It is always difficult to get the squad as I remember to get anything right.