Customer Ratings & Reviews

THE GEEK SQUAD IS A GOOD VALUE. IF YOU VALUE PEACE OF MIND.

It was very good experience in the store employees cooperate and the way they display the items it is so good

The five year warranty seemed like a good choice when purchasing my first Insignia brand TV. I had previously always purchased a major national brad and wanted a bit of peace of mind. I have not yet needed the warranty after just a few months but that is all going.

Haven’t needed to use it yet, but I know how great protection plans are with best buy

Great value. I don’t have to worry about my tv not working. I can just call the Geek Squad.

Great store and delivery service. Would definitely recommend.

Geek Squad Protection has saved us on more than one occasion. Highly recommend!

Worth the extra money was able to get my broken tv replaced

Thank goodness for the warranties makes the process of buying easier knowing you're back up by BB. This warranty protected me and got me a new tv cause my unit became defective.

Bought the warranty with our last TV and it died. So glad we did. No questions asked, repair or replace and you get to keep on trucking. Happy to buy the same protection on our new TV!

My Geek Squad Protection is the best purchase I could have made! I've had to use my plan twice so far since purchasing the TV. Once for the TV wireless capabilities, as the internal connector was not working, and once for the remote when the IR reader stopped working. The Geek Squad provided superior service both times. The wireless issue did take longer to solve, as the part was on back order for some time, but the Geek Squad kept in contact with me weekly to update me on the expected arrival and to let me know they'd not forgotten about me. Wonderful customer service!

Super great service. I really enjoyed my experience and am very satisfied.

Provides peace of mind for any sorts of incidents! The squad member helping me definitely made it clear what was covered so I could be confident in my coverage.

Usually, I never get the extended warranties, but in today's age of electronics, its a sound investment.

My Samsung tv had black circles in the screen during white screens tv was replaced with no problems

This protection plan has been a real life saver in the past. Now, I buy the plans for most of my purchases from Best Buy!

So worth the cost! These guys are true professionals. No way I could have set my TV up without them. Super knowledge about product and what was needed to get the most out of it. Kind, courteous, respectful and extremely patient. Incredible customer service!

Worth getting, as it's reassuring to know that your product is in good hands

Anytime I purchase anything over $500 I always purchase the extra protection plan. This way I know if something happens to my tv in that 5 year duration. Everything is covered as far as replacement parts, labor etc....

Fortunately i haven't had to use it on my latest purchase but i have needed it on other purchases and was completely satisfied with the way it was handled and the results It's a Must have for electronic purchases for me