Customer Ratings & Reviews

I always buy a warranty on my TVs. It’s a great back up -just in case it brakes.

first geek squad canceled on us the day off, and could not come out till after the holidays. That was the first issue. We call the geek squad to come look at the TV, first, they canceled on us the day of, and could not come out till after the holidays. That was a first issue. Second problem was they looked at the TV and said that someone hit the screen even though there was no crack on the outside of the front or the side of the TV screen. It happened on the inside of the panel somehow and no one in the household had touched it. Manager says protection coverage we paid for does not cover panels. He saw this before and doesn't even know exactly how it would happen, but someone must've hit it.

The warranty ended without a reminder to renew…and immediately the tv stopped working!!! Almost like the software is programmed that way.

I bought extended warranty with my TV upon delivery and opening the box the TV was cracked. Called Best Buy Geek Squad customer service and they told me I was stuck with the TV they don't cover cracks. I told her it was damaged upon delivery and she said if I wanted to argue to go into the store and argue with the manager. Went to the store and the manager replaced the product with no questions asked.

I have problem with my tv they came and told me I was the pixel problem and work with me

Purchased extra protection for daughter's new computer monitor, better safe than sorry.

Have a television purchased in 2018 that is still covered under 5 year plan. This is third time Geek Squad has had to come out for repairs. Without running any diagnostics, the tech said would replace 2 different parts and back panel that was damaged from previous repair.

Did not even end up needing it. What a waste. SMH.

I'm always skeptical about getting this but it's helped me every time I've gotten it, but I've never been burned when I haven't gotten it.

My laptop is still not protected. Hard time downloading the protection on my computer and laptop.

Have not used it yet. I think it's better to be safe than sorry the protection for a piece of equipment that is so expensive

I only got this just in case the tv gets damaged and because it’s the screen that’s damaged they can’t fix it? What’s the point of buying this separate. So annoying definitely not purchasing this again

I haven't had to use them yet. Hopefully it'll stay this way. Security if I ever need them

Was good enough for me for what I bought. It is a oh poop happens insurance

These replacement plans are good, but are they really worth it?

I think this was for delivery service of fridge. If so, I give them three stars because of the fact that they don’t assist more with damaged goods they deliver. Dented fridge door. They take pictures but don’t take it any further. I need to call in. For a garage fridge, it’s not worth my time.

No idea Never used it Hope I never do. Only bought it because of the Smart TV purchase

I gave 3 stars only because I haven't need to use it so I really dont have anything to go by.

The hdmi cuts out alot . I have used different cords and systems it was the tv. The tv only lasted 2 years then wouldnt turn on even tho I used it moderately. Don’t buy if you do a protection plan is essential.

STAY AWAY***. MY 6 WEEKS OLD TV TURNS OFF BY ITSELF AND HAS VERTICAL LINE ACROSS WHEN IT IS ON . GEEKS SQUAD REFUSED TO FIX. THEY TOLD ME TO "CALL SAMSUNG". SUPERVISOR EXTREMELY RUDE, REFUSED TO HAVE MY CALL FORWARDED TO SOMEONE ELSE. SADLY TO SAY, BESTBUY IS NOT LIKE IT USE TO BE.