Customer Ratings & Reviews

I purchased a Samsung 24"Smart HDTV for my teenage son in June 2016 (4 MONTHS AGO).3 weeks ago, we turned the TV on in the morning and the pixels were a mess. Took it to the store and they claim the inside screen had been damaged maybe by something hitting the screen, there was no crack or damage to the outside screen. My son wasn't even there to use the TV that morning we have no clue how it could have been damaged. So they sent it out to be repaired which is the ONLY thing this Protection plan covered. Again. 3 weeks later(long time to get to the repair facility), I get a call this morning saying it would cost $300 odd bucks to FIX the TV. REALLY? That's more than the TV cost!!!!! Never again, meaning I won't be buying my TV's from Best Buy anymore, the protection plan is not worth it.

isnt worth it if you have issues just buy the tv again

I bought Geek squad protection for my brand new tv, before two months the tv HDMI port wasn't working I returned de TV to best buy Geek Squad after two weeks they said the problem was with the circuit board and they will give me a store credit, with the credit I bought another tv, but they didn't gave me the credit which I paid for the 2-Year Standard Geek Squad Protection, they should transfer the squad protection to the other tv, my tv was less then two months old still on manufacture warranty. That wasn't fair.

I have not used to date' but hope to in the future.

Plan is a bit pricey, however I feel it was needed.

Plan is a bit pricey, however I feel it was needed.

Plan is a bit pricey, however I feel it was needed.

For buying a brand new 4k tv the warranties should go to four years these tv are very sensitive

The warranty is great. Don’t take your chance and play it safe

Has not been used yet. But, possibly it is now time to do so

Whenever your buying any device greater than $500 I would recommend purchasing the geek squad protection

Protection plans usually are necessary but you never know

Bought this for my TV, haven’t had to take advantage of it yet but it provides piece of mind.

The TV is good But I'm glad that nothing's​ wrong with it but if so then they have me covered

Don’t take your chance and protect your device. It’s worth it

I bought a two year Geek Squad Protection package and the two years expired before I used it

I purchased a geek squad certified open box on line that specified that all accessories and instructions were included.After getting it home to my surprise no power cord stand remote or instructions.I called best buy and after being transferred three times finally got someone from geek squad who said I could call the manufactuer and order the parts myself.I asked him why I bought the geek squad warranty for if I had to do everything myself and his response was then go return it.I asked why they even bothered to advertise it as certified with all parts if it wasn't his response was to hang up on me.Horrible service would not recommend.

Definitely not worth the money should have just stuck with me warranty

To date add I have 4 more years left on this, Geek Squad Tech personal are useless so far . They were here months ago on my new 4k tv set trying to get surrond sound correct with my home theater after I quizzed before I purchased that it would work with my already owned Home Theater System. It did not so I reached out under my purchased warranty . The tech came , was stumped , I knew more about it then the Tech. The Tech then calls another tech expert and then advised me someone else would contact for they could not figure out my issues. 4 months later still waiting to hear back.

Too few agents. Too long to schedule. On one scheduled home service made at Park Lane Store Dallas, agent was dispatched to a residence in Arizona. I have a service contract.