Customer Ratings & Reviews

Don’t get this plan , only way you get the warranty if your tv breaks on its own and not when anything else happens to it . Basically No point of getting a warranty

Geek went to check my TV and determined it's not repairable. Someone called from extended warranty and gave me number to call for replacement. Been calling for 3 days now, been on hold for hours and still couldn't connect to anyone at number provided: 888-613-9853. I wasted too many of my time. I also tried to do agent chat from bestbuy website and still couldn't get anyone. so frustrating!!

They would not unwrap and inspect my dishwasher they dropped it at the door would not allow me time to open it myself said it wasn’t their job they were too busy and had to go. They told me they wouldn’t drive their big truck on my concrete drive they would carry it from the road they showed up drove right to the door then told me they were going to carry it more than 50 feet.

Why doesn’t it start AFTER the manufacturer’s warranty? I paid for 5 years extended warranty, but the first year runs in parallel with the 1-year manufacturer’s warranty. But you have to have it due to built-in obsolescence.

Please be sure you understand EVERYTHING that it does and doesn't cover. I've had several agents try to be vague on purpose.

Called and talked to someone about our protection plan that we purchased a the tv we purchased and was told that it wasn't any good after we were told that if anything ever happened to the tv that it would be repaired or replaced under the protection plan, now i have to go back and purchase another tv because best buy won't stand behind their protection plans that they sell.

Y'all have two different stories that you tell people that have e extended warranty coverage for their tv's etc because the store tells you one thing and when you call the phone number they will tell you another story so Y'all need to get on the same page with your store associates because that's not cool telling lies to people.

This is a fake warranty. When I bought 65inch tv , if something happened to it they promised to replace or repair. When my tv screen damaged and called them, they told me not to coverl

have not had any help from geek squad except for disappointment

For some reason I have a 5 year warranty but it never showed up on my Geek Squad warranty items for some reason I bought it in 2017 it should be warrantied until 2022 but it's not on the list wonder why that's Best Buy for you

The service protection plan isn't worth it. I messed up my tv internally and they wont fix it. They consider it physically damage but there are no cracks or anything on the tv screen. The plan is a waste or money which I am sure they knowing already.

Always get the longest warranty cause your tv is gonna go out right when it ends

Had this tv for 4 months and the led backlight has gone out. Can’t even make it through 10 minutes of on time without it going black.

Have to say that this was the WORST experience Ive ever had with a company I just spent hundreds of dollars with and took their advice and bought their geek squad exrta protection. I had to ask the manager, "Is this what you call costumer service". All in all this wosrt experience Ive EVER had. Thank You Best Buy

Extended warranties for large apliances are a must but for tv and small personal items read the fine print, or discuss the coverage with the sales associate. I purchased the coverage for a Samsung tv, to find out they will not cover a cracked screen, granted my 7 yr old son tapping on the screen to wipe off a smudge didn't help either. But when you say 100 % coverage then say " coverage won't cover a crack in the screen" that's not 100%...I know the screen was cracked due to contact , it's not like I took a sledge hammer to it. It was an accident , what ever the reason read the fine print!

Would give 0 stars if possible…. Not a true 5 year warranty by any stretch of the truth… Product fails after 1.5 years… warranty over… Source crap products and then not back the warranty coverage sold to make the purchase usable for 5 years… False Coverage in the title…

I was told when I bought my grandkids the TV, that getting the Geek Squad protection plan would cover anything to do with the TV. The screen cracked from the inside some how and Geek Squad said they would clean the TV but that was it. I really could have bought the TV from __________ or _______ for the response I got from them I tried calling the 1 -800 number when they found out what I was calling about I was on hold for like an hour, finally had to hang up. Won't get the protection plan again, it's a waste of money. Guessing I have to buy my grands a TV every year if I buy it from here.

I thought Geek Squad would help when LG TV died while under mfgr warranty, but they do not. Lot of time, effort and phone calls. Still wtg 2 months after t.v. died.

I really didn't like the facts that I couldn't use them to help me when I had problems with my television

They don’t know what to do, they could not fix my Bluetooth problem with my new laptop I bought from them