Customer Ratings & Reviews

Great website to order from and had no issues buying or picking up. Also have had no issues setting up myself.

I purchased this along with a 50 inch LG 4K TV. We got the TV as a replacement for one that ceased to work. Fortunately, we had purchased the Geek Squad Protection plan on our previous TV as well. Best Buy took care of everything, they shipped our old TV to their repair shop and once they determined it was not repairable, they gave me the replacement value of the TV covered under the plan. It was a no brainer to purchase this plan on the new TV. Highly recommended!

I really hate the geek squad when it comes to cell phones, but, my TV experience with geek squad was exceptional. They were quick, and had some options I wanted at a super low price. They were also ready to take care of my situation, before I was, that is quick service

We have very destructive cats in the house, so it's probably a good investment to have a coverage.

They had to come several times to fix the problem with a controller and could have done a better job with education on use of item but overall they performed well on fixing my problem. THe third visit technician was very knowledgeable and permanently fixed the difficulty with the remote controller and there was no extra charge for the last two visit. If you use them don’t be afraid to call them back if not working perfect.

I haven't needed to contact the geek squad yet, but having the coverage at a very good price is comforting.

When getting a new TV definitely get their geek squad protection. They come to you if there’s any problems.

This extended warranty makes me feel safer than my last extended warranty from my auto dealership

I always get my Best Buy items covered with Geek Squad. However, the turn around to have something repaired needs be improved upon. I have an 82 QLED, that failed on my on the 11th month of the manufacturer warranty. So I'm at the mercy of Samsung throwing parts at it and Geek Squad scheduling appointments until the issue is resolved. By the time the techs come back out to my house it will be two months of waiting.

Greeek squad gave me great customer service as always.

The agent mounted my tv and connected it to all my devices

I needed this use the warranty for my 65” Oled that had dead pixels. A tech came out and checked. The next day I received a store credit for the price paid for the tv.

Worth it. These TVs will die. Spend 80, and get a new one.

I have not had to use the geek squad so I really can’t give an accurate review. But it is nice to know they are there if I have any problems with my Toshiba tv.

I have used Geek Squad in the past and was happy with them. I haven’t used them lately, but feel they will be good.

Very good quality tv and the 65” fit out layout nicely. Tv remote is a little slow or maybe its the UI but I use apple tv so I dont have to deal with that too much. It does have shortcut buttons for netflix, prime video and disney+ on the remote which is nice. It only has two hdmi ports which sucks for a big tv

Have not had to use yet, but Best Buy sells warranty based on sale price, not original price , so it is an INCREDIBLE value. If you buy your item on sale, open box, or Clearance, don't hesitate to make the investment in the warranty. My TV was on sale for $399 from $749 and warranty was probably of what it would have been if not onsale.

Purchased for our new LG TV. Hope to never use but other family have praised the service.

I normally am conflicted, should I purchase the warranty or not? Save some money? Boy was I glad to have made the purchase. The fees associated with repair/replace the item exceeded the amount for Geek Squad warranty. I highly recommend everyone consider this warranty to cover your purchases.

Geek Squad is the best friend to any big purchase you make. You got questions, concerns they are here for you. I have never had a problem and have purchased Geek Squad with all my Best Buy purchases that I know I will use daily.