Customer Ratings & Reviews

As an IT technician with 20yrs experience in healthcare and federal gov't. I would never recommend Geek Squad for laptop or PC repair.

Salesman sold me 5 year warranty, said it covered everything, guess what he lied, big surprise. After doing business with them for over 30 years I'm done!

well, you got me on that one. never again. only covers warranty covered issues, no damage coverage. $130.00 wasted. enjoy it. no more.

I have the capabilities of mounting, or hooking up peripherals. A little over a year ago, after insulting my intelligence over a HP laptop that had a bad wi-fi receiver, and returning two weeks later with same issue,(HP made it Good) i would not recommend using them. This coverage was a freebie.

Absolutely terrible I went to return a TV that cracked and it was not my fault it was the employees will miss handling it and I didn’t even get my money back I’m very very upset

Do not be mislead by BestBuy as this “Standard” does not cover damage of any kind, even if they say it does. It’s a lie Read the “real” reviews

My Geek Squad guy was great... just the protection is worthless. TV arrived damaged.. Best Buy wont swap it out.. Geek Squad wont fix it..

they are not like other service. be ware of long wait time. ugh

Will not honor warranty or refund warranty on a defective tv

I only purchased this plan because I was told it would take effect after the so called 1 yr warranty on the TV. Was not told the truth because 2yrs and 1 month later when my ethernet connection went bad, I was told out of warranty.

They should only get zero stars. They stood me up, their call center disconnected multiple calls, then said they did not have any opening for repair. They said they would call me back in 24-48 hours, which they have not. It has been 5 days! The warranty was a BIG WASTE OF MONEY!

Waste of money to buy warrantee for a TV. In my experience the tv always out lives the warrantee

These is no point in getting insurance on a tv if there is no replacement for screen cracks or water damage it’s a waste of your money honestly. The geek squad was no help with warranty on merchandise

My tv worked good for a few years now but its acting up now so..

Not worth getting. I thought this covered accidental damage but it doesn’t. Nothing you get from this you couldn’t get by registering your product with the manufacturer

They scammed me. I bought insurance on a tv priced at 1200 and the insurance will only cover a tv for up to 800

Wonder just peachy fabulous wonderful lol not sure haven’t used it

really is pointless for tvs since they can not cover cracked or damaged screens

Try as I might I cannot get Geek Squad to resolve my issue. This is from a very disappointed and frustrated Elite Plus customer. My buying decisions will definitely be influenced by this going forward. The only reason I awarded one star is because my wait time to get a rep on the phone wasn’t horrible. It was all downhill from there.

After 2 years the TV developed a black line down the center of the TV. Now Geek Squad is saying that I need to pay to have the TV fixed even-though I bought the 5 year protection.