Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30845 reviews
(30,845 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 2 out of 5 stars
Ok knowledge
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They haven’t done any services for this particular item I have purchased.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for sharing this with us and purchasing the protection plan for that product. We hope you don't need to use the plan. But if you do, we make it as easy as possible to get help. Please let us know if you have any questions we can answer for you.
Rated 1 out of 5 stars
Donot get!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not get the protection they will find any excuse not to resolve your problem.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Useless No Value to having
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.determined by Geek Squad TV defective (Good) 10 days later still could not make exchange. I cancelled got refund and purchased elsewhere in the time Best Buy figured out what to do Awful Customer Service From Geek Squad Support to Executive Escalation Team at the Headquarters. Lies after Lies
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
No damage coverage?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you buy a protection plan you expect they cover damages or accidents or even offer a full replacement option
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you very much for sharing your thoughts with us. While Geek Squad Protection for televisions would cover things such as malfunctioning internal components and dead pixels from the result of normal use, it wouldn’t cover accidental damage from handling. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.
Rated 1 out of 5 stars
SCAM
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a scam because the warranty doesn't include physical damage.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Misleading
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the insurance based on the recommendation of a sales rep only to find out they don’t cover that type of damage. I am requesting a FULL refund of the protection plan.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
misleading, coverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you purchase protection it does not extend for the number of years after the manufacturer warranty it starts the day that you purchase the product so if you purchase a 2 year warranty, it will expire 2 years from the date, it is not an extra 2 years beyond manufacturers warranty
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this and thought it was really expensive for a two year warranty. Especially since the tv manufacture warrants the first twelve months. Since I bought a 65 Inch OLED from Sony thought I was foolish if I didn't take it out. Come on Best Buy be reasonable!!
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Eddie – Even though the Geek Squad Protection Plan runs concurrent to Sony’s warranty, it does cover some things that Sony will not. I hope that makes you feel better about the value of the plan, and I hope that you are enjoying your new television. And thank you very much for your feedback on the pricing of the Geek Squad Protection plan.
Rated 1 out of 5 stars
Absolutely do not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Trash. Do not purchase any used items from BB. Literally 1 week after my geek squad warranty expired this tv started flickering and looked terrible. Got no help from the online service or the store. Will never buy a TV here again
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sucks ! They lie to not help or pay ! Never helped me
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Sales men
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sales men told me I was buying a replace plan, that if anything happens it would be replaced. I how for a fact its not a replacement plan. If your have issue they will send it for repair and a month later they will tell you it can be fixed then the won't refund your money. You get store credit for way less then what you paid. But it's better then nothing.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Never used this service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have yet to utilize this service. We purchased it just in case.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. If you have any questions or concerns regarding your Geek Squad Protection, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Waste
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Complete waste of money! ‘Geek Squad’ isn’t even involved in this service, so the name is deceiving. Simply extends the manufacturers warranty… won’t get me again!
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I took my tv to the Best Buy geek squad and they told me that the insurance does not cover accidental damage but when it bought it they told me that it did so the only the nag left to do was to purchase a new one ok
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Logitech – I’m sorry about the miscommunication regarding the coverage on your Geek Squad Protection plan. Only certain plans offer coverage for accidental damage from handling. You can always check the full Terms and Conditions at www.geeksquad.com/terms. If your television is no longer covered by the plan, you should be able to return the plan for its pro-rated remaining value at your local Best Buy.
Rated 2 out of 5 stars
Not for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Now that Total Tech is here this is kind of worthless.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
buy it maybe
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.just in case and cheap this time hope I don't need it
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Would not purchase again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn’t told that the plan only works for replacing the tv with the same amount you bought it for. I got a good deal and the warranty is a waste.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
SUCKS.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Repairs not working. Beand new tv not working. Techs not showing up. No compensation.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Brand new 65” LG G3 TV & eero wifi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot connect to internet to watch apps and it is impossible to get to Geek squad to help. Sorry I bought all new equipment at Best Buy
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not very happy with the plan. It doesn’t cover you completely.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there, Will. Thank you for taking time to share this with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.