Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30845 reviews
(30,845 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
BestBuySucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t get this if you get a tv from them it not cover anything, they will tell you to get it and when you do they tell it don’t cover anything once you try to submit a claim!!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
This insurance doesn't cover accidents
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Someone accidentally cracked my TV screen. I went to BestBuy to setup an appointment to get the screen repaired, when I was informed this coverage doesn't cover accidents or repair screens. It's only for manufacturer defects and failures, what the manufacturer's already offer for a year for FREE. Don't waste your money it's a scam.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Our Geek Squad Protection is indeed aimed at protecting the TV from any defects, dead pixels, or other issues that may arise during the ownership of the unit. While accidental damage isn't covered, it is an extension of the original manufacturers warranty and it is generally easier to execute than going directly through the manufacturer. I apologize for any inconvenience you may have faced.
Rated 1 out of 5 stars
Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this and the tv was defective out of the box. Called and they said it was a discontinued model and couldn’t be repaired or replaced. I was charged 600 more for a comparable model.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have not used this service yet. Hoping that I don’t have to
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Poor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lazy, not knowledgeable on anything except passing the 'buck'....sell the warranty for what it is....free shipping to the service center in Dallas so the customer can be without the merchandise for over 3 weeks....there should at least be a 'loaner'....very unhappy, almost to the point that we have seriously discussed never buying from Best Buy again.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad is useless and waste of money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't ever buy geek squad. The woman could not help fix anything. She couldn't even find geek squad support even though its on my account.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good deal for the money I guess if they had competent people working for the geek squad. They have no idea what they are doing. Even another company agreed with me and told me to never use them again.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Slides to much on dash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for a desk, very unstable in car This product design is horrible for bumpy travel
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
IF I COULD GIVE IT NO STAR, I WOULD.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They will tell you a pack of promises and lies to sell you the product. The worst diversion of Best Buy besides the lies the General Manager and his soldiers will tell you. DON'T BELIEVE A WORD THEY ARE SAYING. GET IT IN WRITING.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Liars
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lies! Do not tell the truth. Selling what they do not understand.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Total Waste of money...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You will know it when you have an issue and call the support.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. It's always frustrating to feel neglected and like your time was wasted. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paid for a $200 warranty for five years TV is only two years old still without a TV and it’s been a month. They sent two groups of wrong technicians to my home. Just to tell me it’s broke and there’s nothing they can do.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Taking more of my money squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could have given it a zero or negative I would have. Was only ever given 1 purchase option, didn't cover. Would have needed a different option of coverage.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
2YR PLAN
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well it didnt do me anything for me it didnt cover the (cheap) t.v. they just gave me back my $20.00
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not really useful would not recommend it to nobody
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Laybeautii – We’re sorry to hear you’re unsatisfied by the coverage provided by our Geek Squad Protection Plan, and that you wouldn’t recommend it to others. That said, we do thank you for taking the time to share your feedback with us.
Rated 1 out of 5 stars
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I call 5 or more times an do not respond me, what?
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Phone Line Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a complaint to the agents in store, but to the phone line associated with this. Very unhelpful as no one knew what to do with my issue and kept getting redirected or transferred. Even had someone hang up on me!
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Ok for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's better to have the Geek Squad protection and not need it than to need it and not have it
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
TV NOT COVERED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I WAS ALSO TOLD A CRAKED SCREEN WOULD BE COVERED AND WHEN CAME OUT TO TELL ME NOT COVERED NEVER AGAIN
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not what i expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I payed for this service and every time i called to get help i got the run around and then quoted some outrageous additional price
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friend