Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30845 reviews
(30,845 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Don’t shop with them online
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They double charge you when you order online!!!!!!
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time to share your review with us. We apologize for any confusion in regards to the billing of your order. It is our understanding that you may see an authorization to your card on file until your order is shipped or ready for pick up. This authorization acts as a digital check to your account that ensures your order total will be able to be charged when the time comes. These authorizations will typically fall off within a few days, and if your item is on backorder or is for a preorder, you may see the authorization fall off and be reapplied as you wait for your order to be fulfilled. If you would like someone to go over your order's billing in detail, please call (888) BESTBUY or (888) 237-8289.
Rated 1 out of 5 stars
I wouldn't buy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this sucked because it's only just an extended warranty but it's not explained that way I was under the impression that it was like insurance for the TV
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Unknown
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t had to use so don’t know if worth it…………….
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Not helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed help and didn’t get what I paid extra for! Had a lot of issues with my LG tv.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Check warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this twice for my tvs and I did not get my money back. Not happy, and they did not show me anything that stated i couldnt get my money back after the 3rd tv.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
No consistency in policies or practise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was miss informed as to the coverages amd- or there was internal miss communication about the in-store support policies. Get it together people.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Freeze Up
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would freeze up intermittently. Christmas present and had to drive 14 hours round trip to return it. Very disappointed
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Where's my info?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for it. But was not given any paper work or information on how to use this.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Hope it was worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't gotten to use my warranty yet. Hopefully it was well spend money
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Haven't used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't used this product yet ,but glad to know my product is protected.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
hi everyone lol!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.true garbage, horrible screen. so bland. over cliche
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Never canceled my membership- why did you do it?!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not cancel my membership neither was a refund provided to me on this!!! Why was it cancelled and why does Best Buy always cancel memberships that have not been requested to be canceled?!
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Such a joke!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend any protection plans or Best Buy in general. They find every way in the world to get out of having to cover problems that arise.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
2 week minimum for refund
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed to return this since I ended up switching TVs because mine was faulty.. they said it would take 2 weeks until I got a refund. Unacceptable.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
I didn't think we should get this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.And I was right. Doesn't cover any physical damage. Just keep that in mind
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth for TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not worth for TV, Most TV Iv had get cracks for any little movement that is why I bought extra warranty. But it does not cover that. it practically only covers what original warranty already covers.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. If you have any questions regarding coverage, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No help a waist of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for this and did everything they suggested. Saying it was the internet. Nope bad TV And they refuse to exchange it
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek sqiad.did not.install tv.quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have five year warranty on my 2 tv's and my washing machine. I.hope.when.I call.for.repairs.I will mot be.told to contact a.third party. I did have geek.squad.install the.tv's.and that.took several.tires.and.two.months.to complete.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
They did not correct the 2 flashing red lights on
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they did not address power issue (2 flashes red light) because of white spot on screen. No were in sony trouble shooting does it say that a white stop on screen is a power issue. If power issue was fixed I have a full screen to watch with just a white spot.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It's always frustrating when communication doesn't fall through. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Not happy dont buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not help me told me to call manufacturer the color not right with my tv and a black spot on the corner
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friend