Customer Ratings & Reviews

Seems dumb to buy this but the first overpriced tv was garbage out of the box so I opted to insure this one because I didn’t want to give my parents something that could die so easy and would feel bad if the replacement toots out right away out of warranty

Can’t get anyone on phone to help tried 3 hours straight

The Best Buy associate who sold us the warranty knew the tv would be on a covered porch. Now that the TV has crapped out, it will not be covered as the space was not temperature controlled. Minor. Detail.

Very bag geek squad them only care you pay the freaking warranty later when u need them they don't care

The geek guy come out 3 times past 3 weeks and fixed it abd something went wrong again and we have insurance on it

I have not had to use this service yet. I did purchase the 5 year plan for my new oled tv

I was under the impression that this covered incidentals not just tech issues. To my surprise this protection did nothing for me

There not that good I wasted my money on the geeks

They where very helpful with installing the mount.

Poor quality work and unprofessional crew. Definitely wouldn’t recommend this service to my worst enemy

I think geek squad is horrible and I will never buy or use geek squad ever in my life rude people not very smart either just plan mean and rude was my experience! Buy insurance from a different company

So far we have not used this service. I am sure they are good if needed.

The geek squad protection is over priced went to buy a 75 inch uhd samsung and beside they were charging full retail for tv they also were charging $1,200 for this protection. I will take my business to costco were they have better customer service I give you guys an F

So my 4 year old daughter tipped the TV that was covered over and put a line in the display. Warranty does not cover accidental so why have warranty if you can just go through the manufacture for free warranty. I wouldn't recommend warranty on TV's

I had a geek squad, so one day i brought my non working old PC, they literally told me they can recycle it :(

Its good yes worth the money $$ maybe 4 some items!!

bought a tv on sale just because i got it cheaper they do not even want to come out and look at it save your money go to walmart they honer there protection plan

Terrible didn’t even help with insurance towards my go pro

Kind of a rip off, won’t cover anything except what the warranty covers allready

There was no point in getting this protection plan. I lost over $400 and my protection plan covered nothing! Will not be supporting Best Buy ever again.