Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30845 reviews
(30,845 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
NOT NEEDED OR USED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't order this & looking back to see what I paid for the TV I had, cause I was thinking on getting another, I saw that I was charged for this. I'm not sure ow that happened.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money. They come up with any excuse not repair.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Can't access plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I received the email about this plan there is a button to press in the email in order to access my plan. That leads to a page that asks for my phone number. It keeps telling me I entered the wrong number. I called support and they were unable to help me.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never again will I purchase this product garbage pure junk
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Warranty does not cover TV remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased our Samsung smart TV 11 months ago for $3000 and purchased the $280 2 year extended warranty. The SmartHub remote quit working and Best Buy (after spending 15 minutes reading through the fine print) said the remote is not covered under the warranty.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Lied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The plan sucks. I was told the tv is covered no matter what. The dog jumped onto the screen and cracked it . Geek squad told me it is not covered
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Cancel my subscriptions
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad sucks they have canceled my subscriptions to early on numerous items and never notified me my paytwas near due. when I call I ask to transfer me to a manager or supervisor, they play games. I am looking into legal action
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Can't answer simple questions
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to get USB to work on a Fire TV. Geek squad person spent 30 seconds on the phone and suggested a home visit (this is after I told her that my building was on lockdown). Save your money.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Today 0 I/m a member and can't talk to anyone.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't talk to anyone. I paid. I need your help. You want more money. Please help me .
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for reaching out to us for this. We'd like to know more of what you're looking to do and need help with. To get help, you can either connect with your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The one tech that they have and send out dont know nothing and is rude and disrespectful
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No bueno
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No too thrilled with geek squad I pay for a service that is no help I have taken my comp many times and basically no help they don't even try to fix the problem still having problems with my comp to this day
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
I have not tried this plan yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not tried this plan yet. I'm not sure if i will like it.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Unnecessary purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unnecessary, I wasn't paying enough attention to the sales guy when he included this !!
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Protection Plan do not protect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My TV screen started cracked after 1 yr later and Best Buy customer services told me Plan does not cover crack. What is the protection plan for???
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad quick to steal your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it they give you the same service as manufacture for that you rather save the money for when you need to fix something on it
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
computer repair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with the service. I took one of my computers for repair and it was damaged
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad is a bunch of bs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.U do not protect anything waist of money and I am very mad this don't make no sense that nobody can help me I not happy with this buy I waisted my money
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Crappy Protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money if your purchasing this for a tv, just make sure you have some good renters insurance, as the plan does not cover cracked screens on TV's, I'm so dissatisfied.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
absolutely useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad coverage is absolutely useless and pathetic
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Warranty added though I didn't want it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Added on 5 year warranty even though I didnt want it.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friend