Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30845 reviews
(30,845 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Geek Squad sucked.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Getting this set up and delivered was one of the worst experiences of my life. I think it'll be my last time using geek squad.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Defective TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Turned TV on and it had Blue Streaks all over the pixels inside the TV.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Misrepresentative advertising
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t realize this two year warranty is really only one year additional!
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Waist of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worthless. Cant help a product that doesnt work as it should
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
N/A
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not yet, haven’t needed the service yet. I’m a tech savvy for the most part, chuckling.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Doesn't Cover Anything
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this warranty! I have read so many articles that have stated to not buy warranties, but the people in the store tell you it covers everything. It doesn't, only very minor manufacturer issues. Waste of money!
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello UpsetBuyer – Our Geek Squad Protection Plans absolutely covers things that the manufacturer’s warranty does not. You can see the full coverage details at www.geeksqaud.com/terms. If, after reviewing those Terms and Conditions, you believe that your product should be covered, please head on in to your local Best Buy and go over the details with an employee there.
Rated 1 out of 5 stars
Geek squad cancelled my protection plan.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever buying this protection plan then trying to resolve issues with customer service. They are worthless!!!!!!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful service. Will never commend people but this.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't buy it not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Complete waste of time not worth it pay for 5yr warranty and when I needed my t.v fix they couldn't help ot cover it or fix it .
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
cracked screens
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.doesn't cover cracked screens no returns or exchanges no money back or anything
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for getting in contact with us on this. I apologize for any misunderstanding your disappointment you experienced. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dosent cover everything like in store representive states
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I rather work with manufacturers They can’t help to solve all problems
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Isn’t 2 is one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just find out the hard way this isn’t a good investment , If you sell two years must be two years after the year provided by the product warranty , I won’t buy this anymore.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Rip off!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good luck actually getting through to anyone on the phone be prepared to wait on hold for 1 hour. Anyone under the age of 50 should never sign up for this bogus tech "service."
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Insurance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Because the nearest location is 2 hours away in another state this has proven to be a waste of $.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've tried several times to call them...on hold forever and then they just disconnected the call
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Broken remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still haven't received our replacement remote and was told to just buy 1
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Just don't
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You probably don't need this. If you do you should probably just buy something cheaper instead.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not a full warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the warranty for the security that if my 70 inch tv screen had a mishap it could be fixed since the tv was expensive. The tv screen did crack and the warranty covers many areas, but nothing with the cracked screen.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Beware for open box, pre-existing damage.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pre-existing condition obviously not covered but future work will be denied. Why sell a protection plan on an open box item?
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friend