Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30845 reviews
(30,845 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
No thanks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No thanks………………………………………………………………………………………………………..
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
mad in boca
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Where are they? no help.Call me contact me.. here is your chance..
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
???
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased it because never really use it by time u need it warranty has already expired but feels good to have just in case
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Save your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money it’s not worth it. When you are purchasing this they tell you that it covers all damages but news flash it doesn’t
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Rip Off/Usless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money! The manufacturers warranty is better than this.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not come fix tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible you better off buying a new tv they still haven’t came after 3 weeks for the warranty
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Worthless when TV doesn’t work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought five years protection for a smart TVs that’s really just a brick
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst purchase ever!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was told it would cover accidental damage, SURPRISE .... It DOESN’T.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you very much for sharing your thoughts with us. It's always frustrating when accidents happen and tech is damaged as a result. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.
Rated 1 out of 5 stars
not needed yet but hopefully it is useful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.didnt have to use yet but hopefully i dont. but if i do hopefully it is within the coverage period
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
They don't do much
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was excited to use geek squad but, the were not really helpful when in the end it was a simple fix.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not really a fan, I broke my tv on an accident & I thought I was covered but I wasn’t.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not really a fan, I broke my tv on an accident & I thought I was covered but I wasn’t.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Fixxing made right
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad a good squad good part of the company I just won't buy again best I got shipped bad merchandise
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Geek Squad did not help me so im going through onl
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not open 24 hours they put you hold forever not nice they keep on transferring you
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Rip off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its not worth purchasing the protection plan when it doesn’t cover accidental tv screen damage
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Warranty is a joke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When you need to use the warranty suddenly there is exclusions. Never buying warranty again....maybe the people selling it should team up with geek squad and get on the same page
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it. And over the 20 years that I've been shopping at Best Buy the protection plan has never been used anything that did die, was outside of the protection plan
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Could not figure out how I could use one remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squard was not what I expected it to be. Did not seem to even try to solve my problem
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No actual use. Better to stay away from them.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No use of these services. No need for these services on a new device.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
only good for one failure.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only good for one repair new unit failed within a month protection is no longer valid.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friend