Customer Ratings & Reviews

Geek squad came to repair my previous tv which was a Samsung that i replaced with the Sony, the first crew came out and did some tinkering and said everythings fine and my tv worked for another 2 weeks before i had to have geek squad come back and repair it again. The next set group that came to my house realized that the motherboard was burnt like it was in a fire and they told me to get rid of the tv because it could've started a fire and they gave me the credit for my tv so i could buy a new one and thats how I ended up with the Sony Bravia which is by far my favorite tv that Ive owned.

It is always a good thing to have extra protection, especially on electronics.

Good warranty for pricing. Usually always buy the warranty from bestbbuy.

Bought this during a holiday deal in December 2024 door my son’s bedroom & the price was excellent - less than $80 inc tax. I’m sure there are better/higher quality TVs out there, but for the price, you can’t beat this one. Quick & easy set up, good resolution & decent sound. We were happy enough with it that we bought a smaller version a couple of months later when our kitchen TV but the dust. Only slightly annoying thing is that the long slim remote cover can come off fairly easily.

I've had Geek Squad Protection on my other devices. It's piece of mind. I think I only had to use their service once, but it was worth it.

I took this for piece of mind. I am sure the tv will last longer as the last one worked for 15 years. Only reason the other one needed replaced fell off stand.

I bought the plan because I might have it break on me, and this is a quality TV.

Always buy the protection when you can. I do and have needed it only twice, but im always grateful for those cases and Besrbuy is always great about the policies they have. Thank you so much, Erin

Samsung is known for quality on its products. Made by humans can fail. Power supply went out on ou'23 model. Purchased like model '25 model year. Now we protected from problems or replacement.

The staff is very knowledgeable and friendly. They can work on most tech.

I hope i never have to use this, but its nice to have a backup plan for piece of mind

I always purchase Best Buy's GSP when it comes to high ticket items. The GSP covers basically everything that can go wrong and have never had issues when filing a claim. I highly recommend it!

Picture clarity is excellent. Colors are well defined. Controls are easy to use. Nice size for a table mounted TV. Anything larger might require wall mounting.

Haven't had to use it yet but am confident Best Buy will assist if I have tech issues.

Haven't had to use it yet. Definitely more expensive then everyone else. But so are their products. Guess we will see

Great price for the peace of mind. I'm happy with my purchase

very good service and very useful we never know when you need it

I’m not usually prone to purchase warranties, but when I read the service provider was Geek Squad & the price so affordable I felt confident in my choice.

I am not knowledgeable when it comes to why video quality on some televisions is better than others. Maybe it is the type (LED vs older tech?). I say this prefacing my comparison of our old TVs. We have two Toshibas, bought in 2007. Love those two TVs. People look "real", have color to their cheeks; plus, no issues in all that time. This Insignia, everything is kind of "whited out" or overly bright (yep, tried the different settings). However, my main reason for purchasing this TV is wanting a dumb TV; and, those options are becoming extremely limited recently. My ID was stolen in 2021 and the privacy issues with the "smart TVs" do not instill confidence. (To disclose: 50 year old female that does not understand my peers' obsession with posting everything, never removing phones from hands, etc.) Well, even though the video is a little lacking, the sound seems similar to the Toshibas. And, my husband said, "Buy at least one more, since it seems we won't have a choice of non-"smart" in the near future." I think the reason our Toshibas have lasted 16 years is because there is no software to crash, not be updated, etc. So, yes, I recommend! Maybe I'll get a third to store away. I do have an Insignia antenna purchase here at Best Buy attached - we get 56 channels in our location. I also have a Roku and BluRay player attached. Yes, I get the Roku is "smart", but I can disconnect and the tv still functions with the antenna.

always on point no matter the task. If you haven't used your wasting your money.