Customer Ratings & Reviews

The agent was professional and kind he explained everything to me about what was wrong with my fridge

Haven't needed maintenance but glad to know the protection is there should I need it.

Great work And good manner toward my me and family

When 1080p was new I made the leap and spent $3k on a plasma and a 5 year protection plan, that tv went in for repair twice and on the third was replaced apples for apples, I still have the replacement today (now a bedroom tv), in 2017 made the leap to 4K and also got a 5 year Geek Squad plan and here we are 3 years later with a burnt out LED light, and today was replaced with a different brand and model, bought another 5 year plan. If I didn’t have any of this the 1 year manufacturer warranty would have left me outta luck with everything and I woulda been screwed, was it worth it? YES!

Purchasing the 5yr protection insurance paid off! My 65' Samsung tv is being replaced due to technical issues after owning it about 1 year..well worth the $$

I purchased the 5-Year Standard Geek Squad Protection for my last T.V., which could not be fixed. The warranty process went very smooth and quick. After the geek squad determined my T.V. could not be fixed, I was given store credit of the original price to purchase a different T.V.

Geek squad never disappoints. They are able to fix jut about anything.

Have used them recently and they are awesome. They know their stuff.

Technician was expert on set up and removal of old TV set. Additionally was professional in his approach to explaining to me the how of operating new TV set.

Really easy setup, sounds nice and brightness is perfect. Works really well in for a bedroom. The only downside is the sound is a little distorted when you turn it up past a certain point.

Love Best Buy’s extended warranty program. Always worth the purchase

Already wrote a review on this product. Just trying to enter

Best decision ive ever made. Never was an issue for them to fix or replace anything I had issues with.

I have used them in the past, and they honor what they say by helping you or replacing the item.

I brought this Sony VIZIO smart tv on Best Buy app after looking at a few different ones. I was happy with my order and with the fact that I also brought a protection plan with it. I have all of the apps and I love how big the screen is. It comes with different options on how you would like your screen too look.

Have used the service quite a bit since purchasing. Verypleased with the purchase of the service and highly recommend.

Super awesome protection, get this with my purchases almost always!

Set an appointment to repair my Maytag dishwasher and will have to wait over a week to a 7 am to 7 pm window that may be narrow to a 4 hour window the night before. What a disrespectful way to treat your customers Best Buy. I don't expect much for the appointment but will see. Your customer service system from the store, which I never came back, now online, is not good. I have been a customer for years, but I think this is my last time buying at your store. Very disappointed!

The Geek squad installed my cameras and was very informative

You want a cheap tv that’s big and lasts forever? Look no further bud you can do and watch anything on this tv for the fun of it I was just playing sonic then watched the nfl for free no need to pay for stupidly overprice brand names like Samsung paying 1k for the same specs and a random feature nobody gives af about. I’m ranting but yeah this is a great tv. Not transferring my photos to jpeg…