Customer Ratings & Reviews

I don't normally buy extended warranties, but my son convinced me to on my last 50" tv". A month after the 2 year factory warranty expired the back light went out, this resulted in NO picture. I paid $750 for the tv and received $705 replacement certificate, free shipping, (tv I wanted was not in my local stores), and standard install. What a life saver. Well worth the money I spent for the warranty. I bought the 5 year warranty on the new tv, I'm hoping I don't have to use it. But it's there just in case.

Great geek squad. Highly recommend. I haven't had to use them but highly recommend

Set up my TV and downloaded all apps! I am very very happy with the services that the geek squad provided!

It's nice to have the protection in case I need it.

Purchased Geek squad when I bought my TV. Haven’t had to use it yet.

I have only had one experience with the Geek Squad and was treated very well.

Hopefully we wint need the 5 year warranty. It is nice peace of mind to have.

It's a very nice QLED TV at the price you really can't go wrong, plus 1000 nits is nothing to sneeze at, would purchase another TCL in a heartbeat. Best Buy was quick to deliver and fast shipping A+

Geek squad protection is the best for all of your purchases. If anything goes wrong they will help you get a new one or fix the problem with the item you bought. It really pays to have protection for anything that you bought that supposed to last a couple of years or more. I highly recommend you purchase geek squad protection coverage.

I had an issue with A TV I had for only 1yr It had sound but the screen was Black,The Geek Squad was awesome They made sure they had found out Why A s What was wrong with it,Come to find out my TV Was no good and becauae I.Had the Geek Squad Protection Plan I got a brand new TV 1 wk before Christmas

Super worthwhile protection to have just in case anything happens

Great if u have the extra money to spend just in case an accident happens

Bought my TV on sale and got the 5 year warranty. Had the mainboard go bad on the TV and even though I bought the TV on sale, they gave me the original price of the TV so I could get another one. I told them what TV I wanted paid the difference and got another 5 year warranty. They brought the TV to my house and took the old broken one with no addition fees. The warranty is definately worth it.

I am in the process of seeing how to get the coverage of my protection plan. My TV won't turn on so I need a new one. I will update when I get the help I need.

The delivery guys were awesome! Having it shipped far out here was much better than driving 60+ miles roundtrip for a cheaper TV. I love it! Thanks BB!

Generally, I never buy warranties. I am glad I did one time way back in 2016. My huge and great (for the time) Samsung 65 inch S-UHD developed a white spot on the screen last month. One phone call of maybe 30 minutes and I had my return authorization code. Finally got around to taking it back to the store yesterday and it was a seamless process. Thank you to the manager and crew at Best Buy store # 1120 (Charleston, SC) and to the phone team at Geek Squad.

Bought this TV May have been an open box and resealed That I took home hung up and when you powered it on that's when you notice there was a broken screen they replaced it technically immediately but I had to wait for a TV because they didn't have anything in stock

It's a good TV it was a lil hard to understand at first but it's good does what it's supposed to do picture clarity is good. Of course some older movies not bad neither I would recommend. My only complaint is I'm still trying to figure out how to or if it has a browser search like my Samsung tv. That's my only complaint over all good t.v

Agents came and took care of business, was nice and clean very professional

Probably one of the better electronic insurances next to gamestop