Customer Ratings & Reviews

Picture is ok, of course the return period is over or I would have returned this. first, i had alot of issues setting this up but i did not want the :smart: feature. Now about a week ago I get no volume, i hav to turn it on and off three times every time before the volume comes on, what a pain!!!!

This is the first and last LG product for me. I usually by Samsung and this time went against my better judgement. I keeps resetting my Firestick, forces all these ridiculous setting features and then cuts off again. I am tech savy and it is far from user friendly.

Once a dedicated customer never ever will I purchase anything from Best buy again Roadie which is a delivery vendor approved by them cancelled my delivery even when I was home taking a day off from work for my daughter's birthday I ordered a 50 in TV as a gift for next day delivery after numerous phone calls all day and night night my situation wasn't rectified with no update on when and if my order was rescheduled after going back and forth to Fordham getting different information from management I gave up. NEVER WILL DEAL WITH YOU CLOWNS ....Why should a customer have to wait for something they purchased for however long without any positive info.

Worth having the peace of mind knowing you have the support should my product fail

Worth having the peace of mind knowing you have the support should my product fail

Thought that this would be a great addition to have with the purchase of my new tv

This is an excellent TV that meets my need. Please be aware that best buy does not provide 3 months game pass with the TV which is offered by Samsung, amazon and other retailers.

The absolute worst TV ive ever used. Trying to use it to play games on is impossible because itll auto switch inputs to try and get you to update some app you dont care about, and forget about using it off wifi the thing freaks the heck out. TV turns off on its own and refuses to turn back on for hours at a time. Whole experience with this TV has been extremely frustrating. Anyone saying good things is a paid spokesperson and you can tell in their reviews because they dont actually talk about the TV just a bunch of features not a singular regular person cares about. Whole TV is a mess and practically unuseable

i recommend geek squad for those who are technically challenged...good support.

Don't waste your time and money on Best Buy or Geek Squad for appliances. I always had good service from GS in store on computers so I bought the service plan and warranty for a new Kitchen aid s\dishwasher in 2019. When I needed service, I spent 30+ minutes listening to their torture music and finally got an "agent" who scheduled the repair. Repair person said that a new pump was needed and had it sent to my house and scheduled a follow up appointment to install. All good so far... But on the day of the appointment, we got a call and hangup at 6:35 from a blocked number.. At 2:30, I called GS and listened to another half hour of their wonderful music. Agent Useless answered and claimed that the repair person had called at 6:35 and didn't; get an answer. Apparently, he ordered the pump but not the clamps that he needed to complete the repair and would contact us to reschedule the repair. Useless would not give me a number where I could contact the repair person directly. Now that's great service!!! And it's the last household appliance that I will get from Best Buy. UPDATE: After 9 days, I received the clamps that the GS technician didn't order. They were regular hose clamps that are available at any big box store. Technician arrived today and looked at the pump that he had shipped to me two weeks ago and a part was missing. I guess I was supposed to do his job and inspect his parts before he arrives. And guess what...Geek Squad and Best Buy couldn't care less.

Hoping to never have to use this product, but felt it was worth the price.

It's nice to have it handy for your purchase ,in case something want wrong .

Always a safe choice to get protection of this type whenever it is offered!

Good coverage. Bought it and it came in handy. Glad I spent the extra money

Worry free for 5 years. Can't beat that! A must have for high ticket items.

great picture, fits into small space. wish it had more than 2 hdmi ports

Haven't had to use it, but if it goes as plan definitely worth the money

The picture is disappointing after reading reviews. A lot of pixelating especially with black. Easy set up. Smart TV portion works well just disappointed about picture.

Never had to use the protection because Samsung makes a good product

I have gone through an interesting experience and a total breakdown in process. TV delivery scheduled for a Saturday (do I'm sitting around waiting). The Geek Squad team pings me the van broke down and they will be running late. (good communication). As the day goes on the time keeps pushing out. They can't get my delivery into a window that work work. Over TXT I let them know Monday will work. (fail). I get a email to reschedule my delivery on Sunday. I re schedule for delivery on Wednesday. Wednesday rolls around no delivery... No call no update. The website shows the TV was delivered. Now what do I do ;)... Call the 800 number and open a case. The very nice agent lets me know it will be 48 to 72 hours before someone get's back to me. I ping the TXT number from Saturday and they let me know they are checking to see if they have the TV in the warehouse???? BUT it was on the truck on Saturday right??? The stores don't take calls so can't reach out to the local store (at least by phone) to get some insight. I'm profoundly disappointed in service or lack of service and communication. NOT WORLD CLASS...