Customer Ratings & Reviews

So if there were starts it would be a 2.5 out of 5 . I got my use of it once when I had a storm surge and it would power on. They fixed it although it did take a long time. THIS DOESNT COVER DAMAGE. why would anyone buy a plan that doesn't cover damage...... Why.

While setting up the TV the screen kept going black. I kept resetting it and realized after troubleshooting that if anything is plugged into an HDMI port or the network port it was causing it. I googled the problem and the first hit was Hisense "BLACK SCREEN OF DEATH" how to fix. I tried for 2 hours to get this horrible purchase to work and I am going to have to box it up and return it for a different brand that works.

Not used it does not apply to me as an end user for

Worked for two weeks, then the software issues started: 1. No volume on hd channels, so had to reboot system. 2. Turning power on does nothing, so after playing around, changed input a few times and it finally displayed the video. For some reason, my return window was only 2 weeks? Best Buy, really?

Well I hope I never need to use it. Lol **********

The picture was fine but the speakers were busted within the first 6 weeks.

I tried to file a claim and the online chat sent me to the store with a case ID number. The store employees told me that they were supposed to arrange for a in-home visit and they couldn’t do anything. When I got back with the Online help, They just told me to call the phone number.

I purchased this TV through Best Buy. It was damaged in transit. I talked to several reps I wanted a replacement TV they canceled the order didn’t issue a replacement and told me I had to wait one billing cycle to receive a refund. That’s almost 2 weeks but I didn’t take them two weeks to receive my money. I would never do business with them again.

The custmer service for this is really bad. Was told by 3 people over the phone and 1 in person at the store that my cracked tv would be covered when setting up my appointment. The tech scheduled to come out said the phone people dont know anything and said cracked tvs are not. Such a headache with this back and forth. I really dont know if this is good or not to get.

I'm not happy with the service that I have purchased from you for additional $160. I had a problem but Luis didn't bother to come personally but try to tell me over the internet what to do. Got fad up and call Spectrum their technician came and fixed the problem even that was not Spectrum problem

I purchased this as a gift, I do not have an ability to exchange it for a replacement, it was an open box and the description said "excellent condition" but when it got to the gift recipients house and she opened it up it did not have any feet in the box. the tv is fine. they just have to lean it against the wall to use it now.

Do not buy a "protection plan" that doesn't cover accidental. I would argue this false advertising just call it an extending warranty. Been on the phone 4 times providing callback numbers no one has a long hold. Asked to talk to a supervisor and said the call back would be in 4-6 hours. unacceptable and this is the last purchase i'll be making at best buy.

My Sony Oled only worked for a year and three months. Then the screen stopped working altogether. When told of the situation, Best Buy refused to replace the TV, and I was stuck with countless hours coordinating with Sony to get a replacement PLUS a reinstall bill on top of it. I would not buy this TV again.

DO NOT BUY THIS TV! This tv even when you turn the brightness all the way down to 8 and turn the contrast down you get terrible blooming on dark scenes. I have a Samsung Q70R from 2019 and it has absolutely no blooming on dark scenes at all. Samsung has gone down hill and I will never buy one of their products again.

I purchased in October and was supposed to receive the delivery, but either Best Buy got my address wrong or the delivery company misdelivered it. Until now, I haven't received my order, and even when I complained to customer service, they're shifting the responsibility to me, making it difficult for a replacement or refund.

This was a black friday steal so I thought. This is a 57 inch inside of a 65 inch box. (Always measure your television) Best buy & Roku count your days. Ill keep it because of price and price only.

This TV is complete crap. How it has 4.7 stars is beyond me. Every single time I turn it on it has to reconnect to the internet and half the time it takes 10+ minutes. Trying to stream from your phone? Good luck. If I could return this TV and not get my money back I still would. Complete garbage.

Do not purchase this as an open box. 2 defective ones with the same issue. No damage to screen but when you plug them in, it looks like it in the lower right corner. No picture. Bought 2 new. No issues.

I need download copy of new renewal subscription. I also can not understand the Member nu you gave me

The sound is very tin sounding and the TV frequent has issues connecting to my HDMI inputs. Unfortunately you only have 2 weeks to make a return so now I'm stuck with a TV that doesn't work when i want it to.