Customer Ratings & Reviews

Only Lasted 3 weeks We were watching a show and the screen when dark. Took a week to get technician to come over, part was ordered but we don’t know when will arrive. Don’t buy it ,

0 Stars if I could. SAMSUNG 65" Class TU690T Crystal UHD 4K Smart TV screen just fell off. BB told me to contact Samsung "as the TV is so new it's under warranty from the maker still". What exactly is the protection here?

Bought 5 yr plan. Effective 2016. TV needed repair February 2018 with the main board replaced. No problem. Well, the same main board was replaced June 5 now I am being told I have reached the plan’s maximum benefit and plan is cancelled. I don’t know, Something is not right here. The replacement board only lasted 4 months.

I scheduled from 1pm-5pm delivery and they show up at 12pm. No one was home at the time. Was the purpose of scheduling if they going to show up during that time! The tv wasn’t delivered.Then i called and couldn’t cancel the order told me i have to wait 24 hour. I rather pick up order next time.

You can spend hours online with Geek Squad, get all sorts of promises about repair dates, and it doesn't matter. They either don't have the parts or the people. Next time I'll buy my appliances somewhere else, and I'll get an extended warranty through the manufacturer.

Bought a 3k tv and my 8 year old put a crack in the glass. Found out that that 500 dollar warranty that I bought doesn't cover accidental damage. It was an 82" screen! What do you mean you don't have accidental damage on something that big. Will not be buying another warranty again. For that kind of money for a warranty and the type of product it is, there for sure should be accidental damage coverage.

Its a pretty good tv. But, everytime I play hulu and it goes to a commercial break it will freeze up and have to be restarted over every commercial break. Tried calling greek squad and no one will answer the phone.

Was told by the driver, the store, and two call center reps that I would be given credit for canceling an old TV haul-away charge. No old TV was taken away by the driver. After four calls, no return call or credit was issued (~ $39). Why lose a future customer for $39?

No Full Screen. No matter what settings we used nor how many Geeksquad YouTube Videos we watched and other How Too Videos we cannot get it to go full screen, 36" is all it will do but we paid for a 40" TV so in our opinion these Insignia TV's are all Defective and we'd bet that BB gets a lot of these returned, thankfully BB has Free Returns via UPS

I was told this also covered accidental damage, IT DOES NOT! Sales ppl will lie to get the sale.

I bought this tv/dvd television for my adult son, who is in the hospital. He has had it for less than 3 weeks and the DVD player is already malfunctioning. I am extremely disheartened as he was so excited to receive it and hoped to be able to watch movies to help pass the time. Best Buy website says it is not eligible for a return or refund. DO NOT BUY THIS TELEVISION!!

It worked fine for 3 weeks and then started to act up. It was powering off randomly when playing ps5 and then issue started happening when streaming newer uhd movies. Did all the trouble shooting and it just keeps getting worse, really disappointed.

Don't waste your money. Any accidents aren't covered with it. And if your TV just gets old and don't work the same they will want to "fix" it until you get tiered of calling for repairs . They don't approve a replacement they will just give you more appointments

TV was received broken. When I went to return the TV, they gave me store credit, but kept the $80 from the protection plan. I’ve never felt so scammed in my life.

The main reason I purchased this TV was for its Alexa and voice features to fit into my current ecosystem. This unit advertises Alexa and voice features that are not included without additional purchase. Returning today.

After waiting 5 days to get my new TV. Once it arrived I followed the directions to set it up and after a few minutes. The TV started to flicker and within seconds the whole TV went black. I spoke with a Best Buy representative and I was told this was a common issue with Samsung TV. Now I have to wait another 2-3 days maybe to get it replaced. Definitely not happy at all.

The TV just went black today. I payed a lot of money for this Sony for it to only last 4 years. Very disappointing

Would not honor warranty or refund warranty of a defective tv

Never ever going to buy Insignia Roku tv. It was working fine for 2 years. And at once it stopped connecting to internet when the router is just below the tv. Every other tv and device are working great if they are 5 years old also. And i went to google and saw every people who have insignia tv have same problem as mine.

Tv picture is wasted out. This was the 1080 p version. Sound was great. Just could not look at the picture was so bad