Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30848 reviews
(30,848 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
GEEK SQUAD CHAT IS AWFUL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad doesn’t answer any questions and seems to mostly click prerecorded replies that don’t make sense
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Lame
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing they did nothing and now my TV doesn't work ne more
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Takes a long time! Not worth it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 1 1/2 hours on hold the first apt. was 10 days out. The BROKEN parts arrived AFTER the repair was supposed to happen. Still without repair parts.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello Gail – I’m very sorry that you’ve had such a bad experience with your repair. We never want someone to wait on hold for that long, or for parts to be delayed like that. If you have any outstanding concerns please don’t hesitate to reach out to us at 1-800-GEEKSQUAD (1-800-433-5778) or to get in touch with your repair Agent.
Rated 1 out of 5 stars
geek squad doesn't help
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not a fan of geek squad overall they don't really help they think there helping when there not and overall just sucks
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst TV that I had in my life. And the worst support service as well.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
WorstBuy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cancelled my delivery without proper notification and I got the run-around from their call center for hours.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Was denied my warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was lied to about what my warranty covered would not recommend buying protection plans from best buy.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Damaged items. Returning it asap.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV was delivered damaged. 3 spots of damage along boarders of the screen.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Complicated to operate. Forget it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A book to read, a 228 page User Manual. Samsung and others please bring back the Non-Smart TV with a remote control with the numbers on it and I'll buy it.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Great if you can reach them! I could not.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I could give a review of service, but, because I haven’t been able to reach Citrus Park store for days-I’m returning my tv and buying at Walmart.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Beware of Google interface!!! Junk…
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.50 char?!! This Ruko system is junk. Google sucks.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv turns on and off repeatedly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product stops working as soon as the two year warranty period ends
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
$29.00 Ouch
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Starts when you pick up product. Not after the manufacture 1 year warranty.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Month later and my tvs haven't been delivered when I call customer service they hang up
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
TV Screen Busted
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t write a through review yet. Just got it, unpacked it and the screen was busted into pieces. Very disappointed.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told the plan covers damage in store and when I called geek squad to schedule the repair I was told it is not covered. I will never shop here again!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello Breezy – I apologize for the miscommunication about the coverage of your Geek Squad Protection plan. Only certain plans cover accidental damage, and those plans are typically for smaller, more mobile products like tablets and laptops. Please see the full terms and conditions of our plans here: https://goo.gl/UPYKpA
Rated 1 out of 5 stars
Do not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV IS HORRIBLE!! REGRET BUYING RIDICULOUSLY UNRESPONSIVE. ITS LIKE THE CONTROLLER CAN'T CATCH UP TO THE TV!!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No update on claim or if my TV will be fixed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have called geek squad numerous times to get a status on my claim. My TV went out June 10 and it is now July 20th.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when communication falls through. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778 or chat with an Agent at www.geeksquad.com/chat.
Rated 1 out of 5 stars
Btw it’s a nightmare to leave a bad review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good luck trying to connect to your apple device. It won’t happen.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rude never was able to fix tv. Didn't replace TV after multiple times
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friend