Customer Ratings & Reviews

Very excellent and great work. I took in my laptop computer that was all messed up and yes they fixed the problem and it didn’t take long. If you don’t have it get it.

Great product !! Hope I never have to use it, but good to have.

I would definitely not buy a TV today without an additional warranty. TV’s today have so many features and issues can arise. Having a warranty for five years at a lower price is a great value. If it can’t be fixed , you can get it replaced. With a warranty, you have a chance for repair or replacement. Saves u from buying another unit. Best deal around. Best Buy Geeks usually are great.

I believe you should always get protection plan for purchases this big and it was quick and fast and affordable.

Help was great answered all my questions. Would use them again as needed

I don't recall buying this protection in August 2020. But I have bought the Geek Squad protection several times before and am very very happy I did. Service is always professional and helpful, although the line and wait was long one time. It is a risk/reward calculation - is the coverage likely to be needed. Like other insurance, you never know - but when needed, it is worth the cost.

The agents helped me with picking the best tv mount for my needs.

so glad I purchased the warranty and Geek Squad is so easy to work with!

ALWAYS BUY FOR ADDITIONAL COVERAGE. I did not like that my purchased warranty outsourced my repair to a NON-Geek Squad company. They picked up and returned my television and the problem persisted. After I complained to GEEK SQUAD I received a call back they diagnosed the tv over the phone and I was instructed to return the television to Best Buy for a refund at the current listed price.

Haven’t had any problems with my TV.. yet but if I do I will love to see what it covers I’m sure it’s very worth it you never know what could happen

This was the best Warranty for my purchase.My Samsung television Warranty gave me piece of mind.

Purchased the BB Geek Squad 5 year warranty as I purchased a new 65” LG G4 OLED.

I have purchased this protection for the last few years for my peace of mind. I've used them a few times, they installed my hardwired Ring doorbell, backyard Ring camera with the solar panel, over the range microwave, etc. All done well and professionally. Although I don't use them much, it's better to have them and not need them, than to need them and now have to pay out of pocket full charge.

Its a good choice to keep you items well instaled and protected without moving from your home.

The agents are understanding an patient an does excellent work

peace of mind, didnt wont to give mom a gift and find out something was wrong with it

We had a crack in our TV and Best Buy replaced it the next day! We had our brand new TV set up and running for thanksgiving football! Thankful for the Best Buy annd geek squads awesome customer service!

I purchase warranty for almost everything I buy I think I only used it a few times before. During this pandemic it seems like everything started breaking down. A set of gaming headphones, sound bar and a tv luckily everything was under Geek Squad. When I took these items to them I had no problem getting replacements all the products. That means for me I still will be purchasing from Geek Squad 5 stars.

We had a 5-yr plan w/ our previous TV and it really paid off when it went out and was unrepairable. Thank goodness we purchased the plan. Customer Service staff was so helpful, the GQ was awesome and BB has earned a customer for life.

Great service. I love geek squad and it's team of professionals. I recommend to all my friends to pay for warranty and services from Best Buy.