Customer Ratings & Reviews

Check out was smooth and service was informative and polite.

It's piece of mind to purchase this protection plan. TVs are much more complicated these days and require a skilled technician to remedy a problem. I've got this backing with this plan.

I felt comfortable purchasing the protection with my TV even though I haven't had to use it yet. I have used the Geek Squad for my computer in the past and they were very responsive.

Guest services is always amazing over the phone and in person at the store. Using geek squad and making claims for warranties was made to be a smooth transaction for sure! Additionally the total tech membership is so worth every penny!

i have never used this service before and i hope i don't

Nice product. I dont regret buying this product. I recommend to everyone

T. Works great connection to all my systems sounds a little low

I have not needed to use this, but the piece of mind I have makes it worth it.

Tv was wonderful. Loved the picture quality and interface! Would definitely purchase again. Im starting to really become a fan of roku tvs as a brand.

Got our tv replaced for free 4 years after we bought it. The backlights went out. Setup an appointment. Technician came out and made the replacement super simple.

I appreciate the addition of extended warranty a lot for electronics and other devices. Best Buy is good at taking care of issues that occur down the road, particularly if you have this extra coverage.

This is a subscription that I plan to use if there is an issue with my purchase

Thomas and Arthur were the Best Buy representatives that we have dealt with since February 4 other than our sales person, Kiera. They were efficient, professional, and shared their knowledge of all the products. They were patient with us explaining different phases of the TV and the remote. Thomas was Especially very helpful. Kudos to Best Buy for having both men on your team.

Always purchase the protection. It’s quick an efficient

The protection plans are great and the geeks are the best. The other Best Buy customer service personnel (telephone) are horrible, it is bad enough that if Best Buy does not fix that aspect of their customer service it will start to (if it already hasn't) turn customers away. I have already sold all my BB stock due to I am not sure that they care enough to fix what is broken.

I love that it is wireless and no cartridges. I can see when it is low on ink!

According to what they will do, I'm psyched that if anything goes wrong with my tv, they will hook me with with fixing or replacing it. So, here's hoping I never have to use it; but, feel good knowing it's there.

Former television had an issue...after being picked up for possible repair, was informed needed part was worth more than my almost five year old television. Was offered either a comparable television, or, a check. I chose the check, as I had decided to upgrade to a 4K HDR, and used the $$ toward the new television. I purchased the warranty for my new television too...too many new & innovative items associated with newer TVs. I consider the warranty peace of mind. Recommend it!

Having my geek squad protection helps me set my mind at ease for the next 2 years of owning my tv

purchased for peace of mind sending that much money