Customer Ratings & Reviews

Excellent service, protection plan, and a professional crew.

Provides peace of mind for our LG TV and other purchases! At first I debated the value but remembered other TVs going out after 3-4 years and went with this!

For the price, this purchase is a great piece of mind.

Geek Squad Product Replacement is just simply a NO BRAINER for any Best Buy product that will have regular use or has a “price point” that you want to yourself from having to spend again during the time it’s protected! Biggest thing you have to do...is not do anything malicious to the product...and it’s protected!

honestly, geek squad protection is one of the best i’ve ever used. they are always such nice people to talk to and they always find a solution for your problem!

Very reassuring to have the extended 5 year home protection plan for my 65" LG OLED TV. Anything goes wrong and Geek Squad will come to my home to repair without me having to take such a large item back in to the store. Definitely worth the additional cost for this coverage.

I realize that this review is for a protection plan. But here you go. In the past when I've had to use my protection plan, I was always happy that I had it. Other companies offer protection plans but there is always the "fine print". Not here . Best Buy is Awesome with customer service and honoring this plan. Hassle-free. Buy it... just in case. you never know when you might need it.

Great mount works with any tv this is just what i needed

bought 65" insignia 4k tv in july - hdmi ports (all 3) failed in mid november - purchased 4 year geek squad svc contract - contacted geek squad service - 4 separate chat sessions, and 1 telephone call later, they have yet to have the repair person come to my home to put a new motherboard in my tv - it is not even scheduled!! on the telephone call this morning, their rep said they did not even have a repair person in this area (syracuse, ny), to service tv's. they took my money for the contract but can't even provide the service!! buyers beware of this tactic - service is not part of their dna!!!

the 5 year plan is worth the piece of mind. i had an issue with my 55 inch television after two years and contacted the geek squad and told them what i was experiencing and the parts were sent directly to me and then an appointment was coordinated with me and repaired in home. i highly recommend the plan.

The price was a deciding factor for me. Good product for price.

I like having the opp to have this service when needed

Just before my Best Buy warranty expired I needed service. I am very satisfied in how simple Best Buy made using their extended warranty when I needed it.

Great buy for protection of your electronics a must have

Purchasing the protection service gives me peace of mind. Hopefully I never have to use it, but if I do, I will update my review with the results.

This is a must for almost every large purchase. They called me to ask if they could deliver early, which is the best. Thank you!

I like that this is available because anything happens to the item and right away they are available to fix it

Important service that I rely on for protecting my purchase.

Good to have the extra protection for Just in Case. Great price to have this protection.

Love the peace of mind that comes with Geek Squad. We always add it to purchases that we make that we know will be used daily incase something happens.