Customer Ratings & Reviews

I've used my protection plan to replace a malfunctioning TV. The Geek Squad quickly assessed the issue and recommended a replacement at no cost. I'm sold!

I purchased this for my big screen Vizio tv. The sound would go out but picture remained. I called geek squad, whk sent out z 3rd party repair in a couple days and he replaced the bad motherboard a week later.

This has so paid for itself over and over again. The service at Best Buy is fantastic. Can’t begin to name all of the associates that helped. Not one was anything but perfect

Worth the investment and easy to use. I have had it in the past and gives a good feeling of being protected

Have not taken advantage of this yet but the price was reasonable. we have electrical outages and i wanted to be protected in case there was some damage to our recently purchased television during an outage. again I thought the price was very fair. I would recommend it to any one.

It’s worth it to get protection for my tv if anything were to happen

Have not used yet but wouldn’t buy the tv without purchasing

Great type of...peace of mind. Hope i dont regret my decision.

Love it anytime i need help they are there to assit me

Best coverage money can buy!!!! They will not hesitate to completely take care of your issue.

It's a peace of mind. I purchased for 5 year plan.

I bought my TV in 2021, and it started to act up, and the screen started dying. I took it back to Best Buy, and they returned it with NO issues.

Usable and easy to apply it to get the help that you need. Just remember that it is concurrent with a manufacturer warranty.

great team. great support. attentive and responsive

Agent came over help set up and answer all our questions. He was friendly, personable and patient. Great representative for Best Buy.

Great service. Had previously purchased on my 3 year old tv which Geek Squad could not repair. Offered a new tv to replace the old tv at no extra cost. Needless to say as the previous 5 year warranty was on the old tv, I purchased a new 5 year warranty on my new tv.

Geek squad protection is easy and efficient. Would highly recommend

This TV does so much still finding new things daily. We love it!

Love the geek squad professional and knowledgeable

Good for if I need it, but a bit disappointing from their other coverage plans. Most of their other protection plans include accidental damage so if you bump into it or your pets run wild or something happens to it, they'll replace the item. But unsurprisingly as items get more expensive, they drop that option in their protection plans such as this one. I just hope if anything happens to the actual product itself that is a result of regular use, it's actually covered in this plan.