Customer Ratings & Reviews

Purchased 5 year warranty that was to expire in Dec 2020 when we bought our Visio television in 2015 and we started having trouble with other and the company sent by the Geek Squad couldn’t fix it we got a 65” Visio and repurchased a new warranty on the new tv

I get geek squad on everything over 100 bucks, it's the ease and confidence that you would expect. Instead of having to deal with the manufacture and getting rma #, then paying for shipping, waiting... non-sense I rather get this and if something does go wrong they handle it in the store usually with a swap out or equal value.

They tried to fix my tv but it wasnt it so i got a new one they are very nice and respectful

The TV was on sale, which made up for the price of the warranty. I haven't had to use it, so I'll update this review if I do. I generally avoid extended warranties, but QC on consumer electronics can be hit or miss depending on the brand.

Havent really used this as i have had no probkems with my product

Geek Squad Protection is definitely worth it. In the case a dead pixel appears or the entire LED display goes out, they can replace or fix it pretty easily.

I always pay for this extended warranty with everything i buy at Best Buy and it is worth every penny. to do so. It gives me a sense a relief to have it.

Great service when my graphics card fried. Easy return and they helped extensively when I brought it in.

Geek Squad protection plan is great. Any questions about a device purchased at Best Buy they are always ready to answer. If a device needs to be replaced, with this protection is no problem. A piece of mind to have this protection.

Agents who installed T.V did awesome and would recommend highly, I will say the program used to give equal trade value need to be more accurate on EQUAL service not DOWN GRADE to save money on a product you used INSURANCE CLAIMS on.

Are you really going to consider not getting the protection plan? Geek Squad is great and this plan gives the peace of mind of knowing that your purchase is protected outside of the flimsy manufacturer warranty that requires so much hoop jumping to get validated! Come on, for the price, it is a foolish thing to not purchase it.

Very happy with shopping experience and the sales agent was very knowledgeable.

I have used geek squad in the past and their service has been consistently great as always for many, many years.

Loved my geek squad team+ Courteous, timely, Well mannered and very instructive. Quick and easy install.

Ive had Geek Squad before and it was great . Its the one thing that you can ge from Best Buy that you actually never want to use

I never regret paying for the warranties! Great service!

Would never purchase a $2000 TV without a 5-year warranty. I've used it multiple times on previous products getting them fixed, never on my dime, and have gotten ALL my investment back on 2 different TV's over the past 20 years. Well worth it.

I worry that I will break the items I buy and this always helps.

Great price for great features. Exceptional value

The Geek Squad has done several great installations for our family. I.e. 5.1 Surround Sound System, large screen televisions etc.