Customer Ratings & Reviews

I love having the piece of mind that well qualified techs are there to help me if I have an issue.

We are very pleased with the geek squad. If we had issues we were able to call set up an appointment and have them fixed. This was in our home and at the store!

I’ve used this twice on a TV I purchased from Best Buy 11- 2018 and had to call the geek squad 1-2019 was a little disappointed that my TV went out so quick.......issue was resolved with my protection plan glad I brought it

The Geek Squad at Best Buy in Montebello are the great. Fast delivery, friendly service and very knowledgeable.

My tv had pixels go out within a month - they made it right with a new tv - no hassles.

This is great easy to yse but nothing wrobg with my product so i didnt have to use it

I hope I don't have to use it, I'm happy with my product and I wouldn't like it to be damaged even if the insurance is good

I never had to use the geek squad but i feel it’s a goof thing to have just in cast.

Love this idea to have it because they give a new one

Geek Squad are always Excellent! Very important to have

I recommend Geek Squad protection to protect the product. The only negative is that I wish that Best Buy would lower the price on the plan, back to where it used to be. I almost didn't buy the plan due to the high cost.

always buying a warranty with huge cost items you don't wnt to be stuck paying for repairs or replacement yourself

Hope I never need it but incredible levels of reassurance and confidence if something goes sideways!

Knowing the TV was going into a bedroom was bothering me so I decided to get the warranty as a precaution.

Best Buy customer service is always good, I had broken my tv and went to get one and they had an open box and the girl who helped and got me the warranty was so kind!

Called them because of problems with the screen and the GEEK SQUAD diagnosed it and knew what was wrong with it immediately.

Have never had to use this other than once and it was prompt and effective service. Geek Squad technician knowledge levels are actually pretty good and my theory is to buy a model level down and pay for the extended warranty through this service

Based on everything I've read, this is the most comprehensive protection plan one can find. I'm concerned about long-term durability of my new LG OLED and this plan covers everything I'm concerned about.

A friend had a problem with their new TV and even though it was under warranty for one year, they had to do much of the work of disassembling and rebooking things back up. With the Best Buy plan we will not have todo anything ourselves . Two years was only $60.

As a Best Buy customer I’m very happy that I was given the option to add the two year Geek Squad security to insure my purchase of my Samsung 70” Television for a low price. Very satisfied as a Best Buy customer.